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		<title>Pictures of the Customs College &#8211; Rigaud, Quebec &#8211; Amenities</title>
		<link>http://www.canadacustomsinfo.com/pictures-of-the-customs-college-rigaud-quebec-amenities/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=pictures-of-the-customs-college-rigaud-quebec-amenities</link>
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		<pubDate>Fri, 09 Dec 2011 18:45:17 +0000</pubDate>
		<dc:creator>C I</dc:creator>
				<category><![CDATA[Canada customs]]></category>
		<category><![CDATA[cbsa]]></category>
		<category><![CDATA[CBSA Learning Centre]]></category>
		<category><![CDATA[Customs College]]></category>
		<category><![CDATA[how to become an immigration officer in Canada]]></category>
		<category><![CDATA[Quebec]]></category>
		<category><![CDATA[Amenities]]></category>
		<category><![CDATA[Rigaud]]></category>

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		<description><![CDATA[Today I&#8217;ve decided to share some picture and info on the amenities at the Customs College in Rigaud, Quebec or the formal name which is the CBSA Learning Centre. Rigaud is a quaint little town&#8230;and I mean little!&#8230;and I was pleasantly surprised to find quite beautiful. The town has a few little businesses like a hairdresser and few restaurants. [...]]]></description>
				<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><p>Today I&#8217;ve decided to share some picture and info on the amenities at the Customs College in Rigaud, Quebec or the formal name which is the CBSA Learning Centre.</p>
<p>Rigaud is a quaint little town&#8230;and I mean little!&#8230;and I was pleasantly surprised to find quite beautiful. The town has a few little businesses like a hairdresser and few restaurants. The best is probably the greasy spoon down the street where you can get pizza, pasta or even a decent souvlaki if you get sick of the cafeteria food. There is also a Tim Horton&#8217;s but no Second cup or Starbucks unfortunately. So if you are a coffee lover you will have to drive for any specialty coffee. As for grocery stores, there is a Metro and an IGA.</p>
<p>The College Campus is quite nice actually. I believe the building was originally a monastery or something to do with the church as there are stained glass windows in one of the training rooms.</p>
<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/Rigaud-plaque.jpg"><img class="alignleft size-medium wp-image-462" title="Rigaud plaque" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/Rigaud-plaque-300x225.jpg" alt="" width="300" height="225" /></a></p>
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<p>Opened in April 1980</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/main-doors.jpg"><img class="alignleft size-medium wp-image-463" title="main doors" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/main-doors-300x225.jpg" alt="" width="300" height="225" /></a></p>
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<p>The main entrance.</p>
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<p>here is a couple shots of the greenery.</p>
<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/outside-2.jpg"><img class="alignleft size-medium wp-image-433" title="outside 2" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/outside-2-300x225.jpg" alt="" width="300" height="225" /></a></p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/outside.jpg"><img class="alignleft size-medium wp-image-434" title="outside" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/outside-300x225.jpg" alt="" width="300" height="225" /></a>  I did spend sometime at this picnic table reading. it was very peaceful!</p>
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<p>So lets start with what my room looked like.</p>
<p>Here&#8217;s the bed.</p>
<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/Bed.jpg"><img class="alignleft size-medium wp-image-435" title="Bed" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/Bed-300x225.jpg" alt="" width="300" height="225" /></a>  I actually slept great on this bed. It was a queen. mattress is firm.</p>
<p>There is a phone for local calls or charges apply. The phone also flashes red if you have a message. At the bottom left hand corner you can see the edge of a mini fridge. No its not a mini bar!</p>
<p>At the top left you can see part of the closet where you can hang up clothes.</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/tv-and-desk.jpg"><img class="alignleft size-medium wp-image-458" title="tv and desk" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/tv-and-desk-300x225.jpg" alt="" width="300" height="225" /></a></p>
<p>I also had my own TV and a desk.</p>
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<p>Here&#8217;s what my bathroom looked like.</p>
<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/my-bathroom.jpg"><img class="alignleft size-medium wp-image-436" title="my bathroom" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/my-bathroom-225x300.jpg" alt="" width="225" height="300" /></a>  Nothing special but not bad at all&#8230;.served the purpose.</p>
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<p>Ok so now let me show you the cafeteria.</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/Cafeteria.jpg"><img class="alignleft size-medium wp-image-437" title="Cafeteria" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/Cafeteria-300x225.jpg" alt="" width="300" height="225" /></a>  They try to stagger when people have their lunches as depending on occupancy the cafe can get quite packed and the lines long. Also once they run out of something that its so get their early!</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-2.jpg"><img class="alignleft size-medium wp-image-438" title="cafeteria 2" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-2-300x225.jpg" alt="" width="300" height="225" /></a> The Coffee station. Nectar of the gods. I was here many times a day!!! Its almost always open.</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-3.jpg"><img class="alignleft size-medium wp-image-439" title="cafeteria 3" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-3-300x225.jpg" alt="" width="300" height="225" /></a></p>
<p>There was one area for deli stuff like sandwhiches and pita wraps, then there were two islands one for sides, and one for a salad/fruit bar. At the back was the grill for burgers, fries, hot mains, steak, clubhouse sandwiches, poutine etc.</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-4.jpg"><img class="alignleft size-medium wp-image-440" title="cafeteria 4" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-4-300x225.jpg" alt="" width="300" height="225" /></a>  Bacon and breakfast sausage!</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-5.jpg"><img class="alignleft size-medium wp-image-441" title="cafeteria 5" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-5-300x225.jpg" alt="" width="300" height="225" /></a>  French toast</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-7.jpg"><img class="alignleft size-medium wp-image-442" title="cafeteria 7" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-7-300x225.jpg" alt="" width="300" height="225" /></a>  Fruit medley of some kind</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-6.jpg"><img class="alignleft size-medium wp-image-443" title="cafeteria 6" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-6-300x225.jpg" alt="" width="300" height="225" /></a> More fruit.</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-8.jpg"><img class="alignleft size-medium wp-image-444" title="cafeteria 8" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/cafeteria-8-300x225.jpg" alt="" width="300" height="225" /></a> Fresh grapefruit! Breakfast was definitely my favourite meal of the day.</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/gym.jpg"><img class="alignleft size-medium wp-image-445" title="gym" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/gym-300x225.jpg" alt="" width="300" height="225" /></a> After all that food, may be you would like to work some of the calories off here at the gym. The equipment is not bad but not much in the way of free weights. There was one bench press and some dumbells&#8230;there rest were machines. Oh they also has a smith machine.</p>
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<p>For those of you who prefer sports there is a gymnasium where you can play volleyball, basketball, floor hockey, badminton etc&#8230;</p>
<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/gymnasium.jpg"><img class="alignleft size-medium wp-image-446" title="gymnasium" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/gymnasium-300x225.jpg" alt="" width="300" height="225" /></a></p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/basketball.jpg"><img class="alignleft size-medium wp-image-447" title="basketball" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/basketball-300x225.jpg" alt="" width="300" height="225" /></a></p>
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<p>or you could go for a swim in the indoor pool (which may have been shut down)</p>
<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/swimming-pool.jpg"><img class="alignleft size-medium wp-image-448" title="swimming pool" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/swimming-pool-300x225.jpg" alt="" width="300" height="225" /></a></p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/sauna.jpg"><img class="alignleft size-medium wp-image-449" title="sauna" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/sauna-225x300.jpg" alt="" width="225" height="300" /></a></p>
<p>And then have a sauna before you shower.</p>
<p>A little tight I know&#8230;.and no its not co-ed!</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/basement-lounge.jpg"><img class="alignleft size-medium wp-image-450" title="basement lounge" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/basement-lounge-300x225.jpg" alt="" width="300" height="225" /></a>  In the basement of the residence wing there is a lounge in the basement where people get together to relax.</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/pool-table.jpg"><img class="alignleft size-medium wp-image-451" title="pool table" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/pool-table-300x225.jpg" alt="" width="300" height="225" /></a> There is also a pool table in the lounge</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/Ping-Pong.jpg"><img class="alignleft size-medium wp-image-452" title="Ping Pong!" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/Ping-Pong-300x225.jpg" alt="" width="300" height="225" /></a> and table tennis&#8230;I must say I became quite proficient at ping pong!</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/bubble-hockey.jpg"><img class="alignleft size-medium wp-image-453" title="bubble hockey" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/bubble-hockey-300x225.jpg" alt="" width="300" height="225" /></a> And Bubble hockey! not free or  always operational but a classic!</p>
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<p><img class="alignleft size-medium wp-image-454" title="library" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/library-300x225.jpg" alt="" width="300" height="225" /></p>
<p>for those of you who prefer to read there was a shelf with a few books on it for anyone to borrow.</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/microwave.jpg"><img class="alignleft size-medium wp-image-455" title="microwave" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/microwave-300x225.jpg" alt="" width="300" height="225" /></a> There was also a communal microwave</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/tv-room.jpg"><img class="alignleft size-medium wp-image-456" title="tv room" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/tv-room-300x225.jpg" alt="" width="300" height="225" /></a> A TV room you could reserve for a movie night</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/tv-room-2.jpg"><img class="alignleft size-medium wp-image-457" title="tv room 2" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/tv-room-2-300x225.jpg" alt="" width="300" height="225" /></a> With some nice seating&#8230;even if the TV is outdated&#8230;maybe they have a flat screen now.</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/laundry-room.jpg"><img class="alignleft size-medium wp-image-459" title="laundry room" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/laundry-room-300x225.jpg" alt="" width="300" height="225" /></a> Here is the laundry room. you will need your own detergent as they don&#8217;t sell any.</p>
<p>In the room next door is a room dedicated for ironing.</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/internet-lab-3.jpg"><img class="alignleft size-medium wp-image-460" title="internet lab 3" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/internet-lab-3-300x225.jpg" alt="" width="300" height="225" /></a> Here is the internet lab&#8230;.where the connection is like two paper cups with a string in between. Supposedly its regular, but it was super slow.</p>
<p>Also many websites are blocked from being accessed. So if you are a facebook addict bring your own 3G / 4G device.</p>
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<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/port-of-rigaud.jpg"><img class="alignleft size-medium wp-image-461" title="port of rigaud" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/port-of-rigaud-300x225.jpg" alt="" width="300" height="225" /></a> And lastly, here is the port of Rigaud where some of the training is done. Just like the real thing!!!</p>
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<p>Overall, the amenities were better than I expected the first time I went. Just having your own room is nice. The food is not bad and if you get tired of it there a few place nearby off campus. I must say that I enjoying going to Rigaud and I find it to be a really beautiful place.</p>
<p>For any new recruits going, I&#8217;m sure you will be fine with the facilities.</p>
<p>I hope you enjoyed this post</p>
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<p>CI</p>
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		<title>Treasury Board&#8217;s New Guideline for External Use of Web 2.0</title>
		<link>http://www.canadacustomsinfo.com/treasury-boards-new-guideline-for-external-use-of-web-2-0/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=treasury-boards-new-guideline-for-external-use-of-web-2-0</link>
		<comments>http://www.canadacustomsinfo.com/treasury-boards-new-guideline-for-external-use-of-web-2-0/#comments</comments>
		<pubDate>Sun, 04 Dec 2011 00:04:18 +0000</pubDate>
		<dc:creator>C I</dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[Treasury Board]]></category>
		<category><![CDATA[web 2.0]]></category>
		<category><![CDATA[guidelines]]></category>

		<guid isPermaLink="false">http://www.canadacustomsinfo.com/?p=425</guid>
		<description><![CDATA[Yesterday I became aware that on November 18th 2011, the Treasury Board of Canada Secretariat published its Guideline for External Use of Web 2.0. I immediately went to google and looked it up so I could read it in its entirety. I have to admit I was a little anxious. I didn’t want to see [...]]]></description>
				<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><p>Yesterday I became aware that on November 18th 2011, the Treasury Board of Canada Secretariat published its<span style="color: #ff0000;"> <a href="”http://www.tbs-sct.gc.ca/pol/doc-eng.aspx?id=24835&amp;section=text”"><span style="color: #ff0000;">Guideline for External Use of Web 2.0</span></a>.</span> I immediately went to google and looked it up so I could read it in its entirety. I have to admit I was a little anxious.</p>
<p>I didn’t want to see that everything that I have been doing online with <span style="color: #ff0000;"><a href="”http://twitter.com/#!/customsinfo”"><span style="color: #ff0000;">Twitter</span></a></span>, <span style="color: #ff0000;"><a href="”http://www.facebook.com/pages/Canada-Customs-Info/140904182598002?ref=ts”"><span style="color: #ff0000;">Facebook</span></a></span>, <span style="color: #ff0000;"><a href="”http://www.canadacustomsinfo.com/forum/forum.php”"><span style="color: #ff0000;">my forum</span></a></span> and of course this blog has been in violation of some rule I was not aware of.</p>
<p>I have to say its a serious document.</p>
<p>Its very long and divided into many sections and reads a like a legal terms of use document. Afterwards I did some cursory research online found some interesting comments and opinions online. <span style="color: #ff0000;"><a href="”http://www.mikekujawski.ca/2011/11/22/guideline-for-external-use-of-web-2-0-in-the-government-of-canada/”"><span style="color: #ff0000;">Mike Kujawski</span></a></span> a markerting and social media strategist was of the opinion that a lot work went into it’s creation and that it should not be readily dismissed for its obvious shortcomings that he quickly lists as,</p>
<ul>
<li>it’s too long</li>
<li>it’s ambiguous</li>
<li>it doesn’t tell me exactly what to do</li>
<li>it’s overly polished</li>
<li>it’s too restrictive</li>
</ul>
<p>His point seems to be that this policy will evolve and that by virtue of having the policy now, there exist a starting point for discussion, “empowerment and engagement”. Kujawski states that the guideline “represents a giant leap forward for the entire public service. There is simply no longer an excuse for not taking social media platforms seriously and thinking strategically about how best to leverage them as a public servant.”</p>
<p>But not everyone online would agree.</p>
<p><span style="color: #ff0000;"><a href="”http://restraint.org/politics/2956/guideline-for-digital-oblivion/”"><span style="color: #ff0000;">Jairus Khan</span></a></span> who proclaims he developed the social media policy for the Bank of Canada is a sharp critic of the new Treasury Board guideline which he calls a “case study for design by committee”. His post titled Guideline for Digital Oblivion is perhaps a touch dramatic but he does bring some interesting and valid points. In his analysis he compares the “Benefits of Use” section with that of the British Government’s. He contrasts how “The GoC doc talks about how these tools can help facilitate interactive and rapid communication and engagement; the UK doc talks about helping government to better understand and respond.” These approaches are “worlds apart” according to Khan. He also goes on to explain that rather than “guidelines” the UK has “basic principles” which seem succinct and appropriate:</p>
<ul>
<li>Be credible. Be accurate, fair, thorough and transparent.</li>
<li>Be consistent. Encourage constructive criticism and deliberation. Be cordial, honest and professional at all times.</li>
<li>Be responsive. When you gain insight, share it where appropriate.</li>
<li>Be integrated. Wherever possible, align online participation with other offline communications.</li>
<li>Be a civil servant. Remember that you are an ambassador for your organisation. Wherever possible, disclose your position as a representative of your Department or Agency.</li>
</ul>
<p>In comparison Khan argues the TBS Guidelines don’t seem to come close to providing a “sense of the voice that government wants to have, of their desire to respect public spaces.” and that “They want to actively encourage constructive criticism.”</p>
<p>Khan’s main complaint it seems is “how much work it is to get involved in social media under these guidelines”. In effect, Khan’s opinion is that “these new guidelines are so heavy that they handcuff the public service”.</p>
<p>Overall I agree with both Kujawski and Khan. I share Jawkuski’s sense of optimism in his comment “My desired end outcome is to see a more open, collaborative and engaged public service. I see this as a necessary step to get over with and move forward” and I hope this turns out to be true but I definitely share some of Khan’s fears of getting so bogged down by bureaucracy and liability coverage (cover your ass mentality), that the open dialogue aspect of web 2.0 will not happen the way it should. in the end, I guess I’m crossing my fingers but not holding my breath.</p>
<p>As for me, and what I do, I guess section 5 titled Establishing Guidance for Personnel would be where I fall under.</p>
<p>Here it is below and my thoughts in italics of how it pertains to me.</p>
<p>For Professional Networking &amp; Personal Use:</p>
<p>1. Your obligations as outlined in the Values and Ethics Code for the Public Service apply at all times, particularly if your employer could be identified through your use of Web 2.0 tools and services.<span style="color: #ff0000;"> This is true, my employer can definitely be identified and I believe that I am in line with the code.</span></p>
<p>2. By virtue of your employment, information shared through Web 2.0 tools and services may be perceived as an official Government of Canada position rather than your own opinion. You should therefore clearly state in your account profile that the views expressed are your own and not those of your employer. However, it is important to note that such a disclaimer does not absolve you of your obligations as a public servant, including your duty of loyalty to the Government of Canada. <span style="color: #ff0000;">I do clearly state that my blog and all my social media accounts are unofficial. I am also aware and remain loyal to the Government of Canada and my Country.</span></p>
<p>3. Forward all requests for statements or interviews from the media to your departmental communications advisor and/or provide a contact to your departmental media relations advisor as you may not be the authorized spokesperson on these matters for your department. <span style="color: #ff0000;">Not Applicable. Never had any requests.</span></p>
<p>4. Only publicly available information may be shared externally, unless you are specifically authorized otherwise. Always check permissions required to reproduce or distribute any information, including Government of Canada content such as illustrations, photographs, videos, audio, logos, trade-marks or wordmarks. Wherever possible, provide links to original source material and attribute as required to respect copyright and intellectual property rights. <span style="color: #ff0000;">Yes, I only share publicly available information and only reproduce what is legally allowed.</span></p>
<p>5. Personal information about others should not be posted through Web 2.0 tools and services, unless you have the explicit consent of the individual(s) to whom the information relates to do so. <span style="color: #ff0000;">I don’t post any personal information about others.</span></p>
<p>6. Divert work-related conversations to official channels (e.g. a Government of Canada e-mail account) as appropriate so that there is a record of any guidance provided or decisions taken.<span style="color: #ff0000;"> I have many times directed people to call the CBSA info line. However I do answer any questions that I am able to assist with.</span></p>
<p>7. Do not use any Government of Canada corporate symbols or signatures in your use of Web 2.0 for professional networking or personal use. They are for use in official communication only. <span style="color: #ff0000;">I don’t do this. Any image used is for display only and for interest only.</span></p>
<p>8. Remember that Web 2.0 interactions can be easily republished or repurposed without the original context, and may be permanently accessible. Be sure to understand the Web 2.0 environment and its associated risks. <span style="color: #ff0000;">ok</span>.</p>
<p>9. When creating an account on a Web 2.0 tool or service, if it is linked to your Government of Canada e-mail address it should only be used for professional networking purposes. <span style="color: #ff0000;">I don’t do this.</span></p>
<p>10. If you have questions about an on-line activity that you want to or have engaged in, you should speak to your manager or Values and Ethics advisor. <span style="color: #ff0000;">No questions</span>.</p>
<p>11. You must not engage in any activity that might put at risk the non-partisanship and impartiality of the public service. If you have questions about political expression through the use of Web 2.0 tools and services, you should speak to your manager or contact your department&#8217;s designated political activities representative. <span style="color: #ff0000;">I don’t discuss and political preference</span>.</p>
<p>12. If you are accessing Web 2.0 tools and services through Government of Canada networks, you must be aware of the terms of your department&#8217;s policy regarding the use of electronic networks, including its monitoring, investigation and disciplinary provisions. <span style="color: #ff0000;">ok.</span></p>
<p>Other than number 6, I think I pass with flying colours. But I mean how could I pass on all inquiries back to the CBSA? That’s the whole point of what I’m trying to do. No one else was doing it online. So I did. The people needed help!</p>
<p>Thanks for reading everyone!</p>
<p>CI</p>
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		<title>CBSA Launches Social Media Campaign</title>
		<link>http://www.canadacustomsinfo.com/cbsa-launches-social-media-campaign/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=cbsa-launches-social-media-campaign</link>
		<comments>http://www.canadacustomsinfo.com/cbsa-launches-social-media-campaign/#comments</comments>
		<pubDate>Fri, 02 Dec 2011 20:26:41 +0000</pubDate>
		<dc:creator>C I</dc:creator>
				<category><![CDATA[Canada customs]]></category>
		<category><![CDATA[cbsa]]></category>
		<category><![CDATA[facebook]]></category>
		<category><![CDATA[Reality TV]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[twitter]]></category>
		<category><![CDATA[YouTube]]></category>
		<category><![CDATA[Canada Customs]]></category>
		<category><![CDATA[CBSA]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[reality tv]]></category>

		<guid isPermaLink="false">http://www.canadacustomsinfo.com/?p=418</guid>
		<description><![CDATA[Yay! The CBSA social media finally launched its social media campaign! Below is the first video they posted on their new CBSA Youtube channel and I have to say its not bad at all. &#160; &#160; &#160; &#160; They are also on Twitter as @CanBorder and have a Facebook Page as the Canada Border Services [...]]]></description>
				<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><p>Yay! The CBSA social media finally launched its social media campaign!</p>
<p>Below is the first video they posted on their new<span style="color: #ff0000;"> <a href="http://www.youtube.com/CanBorder"><span style="color: #ff0000;">CBSA Youtube channel</span></a></span> and I have to say its not bad at all.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><object style="height: 390px; width: 400px;" width="640" height="400" classid="clsid:d27cdb6e-ae6d-11cf-96b8-444553540000" codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=6,0,40,0"><param name="allowFullScreen" value="true" /><param name="allowScriptAccess" value="always" /><param name="src" value="http://www.youtube.com/v/WuepI5irxfw?version=3&amp;feature=player_profilepage" /><param name="allowfullscreen" value="true" /><param name="allowscriptaccess" value="always" /><embed style="height: 390px; width: 400px;" width="640" height="400" type="application/x-shockwave-flash" src="http://www.youtube.com/v/WuepI5irxfw?version=3&amp;feature=player_profilepage" allowFullScreen="true" allowScriptAccess="always" allowfullscreen="true" allowscriptaccess="always" /></object></p>
<p>They are also on Twitter as <span style="color: #ff0000;"><a href="http://twitter.com/#!/CanBorder"><span style="color: #ff0000;">@CanBorder</span></a></span></p>
<p>and have a Facebook Page as the <span style="color: #ff0000;"><a href="https://www.facebook.com/CanBorder"><span style="color: #ff0000;">Canada Border Services Agency</span></a></span></p>
<p>I love it! I just really hope they will use social media to really engage and help people.<br />
I pray they don&#8217;t ignore people or censor people who dissent.</p>
<p>They have clearly outlined their terms of use policies here so I hope that aside from people who violate these terms that the rest will be acknowledged and assisted with whatever their issues are.</p>
<p>Word is that there may soon be a CBSA reality tv shows or series coming to TV soon. In 2004, Australia was the first country to have a reality series show on their Customs officers and what they do and apparently it was a huge hit down under. The show was called <em>Border Security: Australia&#8217;s Front Line</em> and was on Channel 7 from 2004-2008. The US also had a show called <em>Homeland Security</em> which ran on ABC for 13 episodes. In my opinion it wasn&#8217;t bad but not nearly as good as the Australian show. I have my fingers crossed our Canadian version will be as good or better.</p>
<p>Either way it will be good for the public to see a little about what we do.</p>
<p>CBSA was created in 2003 and in 2011 most people have no idea what CBSA stands for or what the Canada Border Services Agency does; hence my reference to Canada Customs (even my domain name). So some branding is better than no branding I guess.</p>
<p>I have to admit that while I am ecstatic that CBSA finally adopted social media&#8230;I&#8217;m not holding my breath that it will be done right. There is this psychology or culture within the agency to tip toe around anything that could even be remotely considered to be in conflict with the Privacy Act or section 107 of the Customs Act. People are afraid even though the legislation clearly outlines when we can and when we cannot release information. The authority to release the names of suspected war criminals was always there&#8230;but for some reason until this year people were too afraid to do just this. I really don&#8217;t understand why. Maybe they didn&#8217;t feel comfortable until public sentiment was there alongside with conservative government in power. I can only speculate.</p>
<p>On a side note, I know that this site is being monitored by the agency. I hope that they have reached the conclusion that what I am doing is not illegal or against the agency in any way. I hope they understand that I truly do what I do because I love my job and want to help others every way I can. I recognized a hole online that needed to be filled and so I tried to fill it. Now that the Agency is attempting to do the same perhaps my services will no longer be necessary and my blog will have to change accordingly. I don&#8217;t know. I guess we will see.</p>
<p>Thanks for reading.</p>
<p>CI</p>
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		<title>Importing the Gifts from the 12 days of Christmas Song</title>
		<link>http://www.canadacustomsinfo.com/importing-the-gifts-from-the-12-days-of-christmas-song/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=importing-the-gifts-from-the-12-days-of-christmas-song</link>
		<comments>http://www.canadacustomsinfo.com/importing-the-gifts-from-the-12-days-of-christmas-song/#comments</comments>
		<pubDate>Thu, 01 Dec 2011 17:00:28 +0000</pubDate>
		<dc:creator>C I</dc:creator>
				<category><![CDATA[canada]]></category>
		<category><![CDATA[Christmas]]></category>
		<category><![CDATA[Gifts]]></category>
		<category><![CDATA[tariff classification]]></category>
		<category><![CDATA[12 days of Xmas]]></category>
		<category><![CDATA[Christmas Price Index]]></category>
		<category><![CDATA[working in Canada]]></category>
		<category><![CDATA[xmas]]></category>

		<guid isPermaLink="false">http://www.canadacustomsinfo.com/?p=402</guid>
		<description><![CDATA[&#160; The other day, PNC Bank issued their annual Christmas Price Index based on the song The12 days of Christmas. According to Wikipedia, “Two pricing charts are created, referred to as the Christmas Price Index and The True Cost of Christmas. The former is an index of the current costs of one set of each [...]]]></description>
				<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><p>&nbsp;</p>
<p>The other day, PNC Bank issued their annual <a href="http://content.pncmc.com/live/pnc/microsite/CPI/2011/index.html">Christmas Price Index</a> based on the song The12 days of Christmas. According to Wikipedia, “Two pricing charts are created, referred to as the Christmas Price Index and The True Cost of Christmas. The former is an index of the current costs of one set of each of the gifts given by the True Love to the singer of the song &#8220;The Twelve Days of Christmas.&#8221; The latter is the cumulative cost of all the gifts with the repetitions listed in the song. The people mentioned in the song are hired, not purchased.”</p>
<p>For 2011, the Christmas Price Index is up 4.4% from last year in contrast to the US Government’s Consumer Price Index which rose 3.9% over the same period.</p>
<p>The total accumulative price of all the items for 2011 over the 12 days was $101,119 USD.</p>
<p>After reading this I decided that I would put my customs spin on the 12 days of Christmas from an import perspective. For the purposes of this article, all items except the “French Hens” will be imported from the United Kingdom; as the songs was first published in England in 1870. For all the commodities the Most Favoured Nation Tariff Treatment will be applied for the calculation of <a href="http://www.canadacustomsinfo.com/canada-customs-duty-and-taxes-and-classification-of-goods-canada-customs-duty/">customs duty</a>. The exchange rate used will be today’s customs rate for Nov 29th 2011 of 1.0327 USD to 1 CAD. For the sake of simplicity and size of population provincial sales taxes will be based on Ontario; please adjust the calculation based on your province of residence. Also the <a href="http://www.canadacustomsinfo.com/gift-exemption-tariff-9816/">gift exemption</a> provided by tariff 9816 of $60 will be applied.</p>
<p>So for those of you who are don’t remember the lyrics to the song, (keep in mind the song is cumulative in that after every verse another verse is added up to the 12th verse)<br />
Here are the lyrics:</p>
<p>On the first day of Christmas, my true love gave to me&#8230;<br />
A Partridge in a Pear Tree.</p>
<p>The second verse:</p>
<p>On the second day of Christmas, my true love gave to me&#8230;<br />
2 Turtle Doves<br />
And a Partridge in a Pear Tree.</p>
<p>The third verse begins to show some metrical variance, as explained below:</p>
<p>On the third day of Christmas, my true love gave to me&#8230;<br />
3 French Hens<br />
2 Turtle Doves<br />
And a Partridge in a Pear Tree.</p>
<p>&#8230;and so forth, until the last verse:</p>
<p>On the twelfth day of Christmas, my true love gave to me&#8230;<br />
12 Drummers Drumming<br />
11 Pipers Piping<br />
10 Lords-a-Leaping<br />
9 Ladies Dancing<br />
8 Maids-a-Milking<br />
7 Swans-a-Swimming<br />
6 Geese-a-Laying<br />
5 Gold Rings<br />
4 Calling Birds<br />
3 French Hens<br />
2 Turtle Doves<br />
And a Partridge in a Pear Tree.</p>
<p>As to determining the value of each day’s gift, PNC gave this explanation, “This year, the National Aviary in Pittsburgh provided the cost of some of the birds in the song, including the partridge, doves, geese and swans. National pet chain PetSmart provided the price of the calling birds, or canaries. The pear tree price came from Waterloo Gardens, a Philadelphia nursery. Gordon&#8217;s Jewelers provided the cost of five 14-carat gold rings, and Philadanco, a modern dance company in Philadelphia, offered the price of ladies dancing. The Pennsylvania Ballet gave the price of the lords a-leaping. Prices for the musicians in the song &#8220;the drummers and pipers &#8220;were provided by a Pennsylvania musicians union. Lastly, maids a-milking are the only unskilled laborers in the Index, and as such, they reflect the minimum wage. Year after year, the sources for the prices remain the same for the most part to ensure consistency, but they have changed on occasion due to changes in the market or business landscape. “</p>
<p>So here we go,</p>
<p><strong>Partridge in a Pear Tree</strong> – A partridge is a type of non- migratory bird in the pheasant family native to Europe, Asia, Africa and the Middle East.</p>
<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/partridge.jpg"><img class="alignleft size-full wp-image-404" title="partridge" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/partridge.jpg" alt="" width="180" height="115" /></a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>In the <a href="http://www.canadacustomsinfo.com/intro-to-canada-customs-tariff-classification-canada-customs-duty/">Customs Tariff</a>, Partridges fall under the <a href="http://www.canadacustomsinfo.com/the-harmonized-system-tariff-classification/">Harmonized System</a> code 0106.39.00.90 for Birds, Other, Other. Pear trees fall under HS code 0602.20.00.19 -Trees, shrubs and bushes, grafted or not, of kinds which bear edible fruit or nuts, Fruit or nut trees: Other. Both items are duty free. PNC pegged the value of the bird and a pear tree at $184.99 USD so that would be $191.04 CAD. After applying the $60 exemption under tariff 9816, the value for tax would be $131.04; so HST of $17.04 would be the cost of clearing customs.</p>
<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/turtle-doves.jpg"><img class="alignright size-full wp-image-405" title="turtle doves" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/turtle-doves.jpg" alt="" width="144" height="169" /></a></p>
<p><strong> Two Turtle Doves</strong> &#8211; Streptopelia turtur also known as the European Turtle Dove would also fall under HS code 0106.39.00.90 for Birds, Other, Other with no duty associated.</p>
<p>PNC valued the doves, a member of the bird family Columbidae at $125 USD. That would amount to $129.08 CAD; After applying the gift exemption, value for tax is $69.08 CAD with HST of 13% being $8.98 for the pair upon importation.</p>
<p><strong>Three French Hens</strong> – This francophone breed of the chicken is known as Faverolles and was originally bred in France as a utility fowl, used for both eggs and meat. Purportedly the bird was imported to the UK in 1886 for exhibition. This fowl would fall under HS code 0105.11.90.00 for Live poultry, that is to say, fowls of the species Gallus domesticus, ducks, geese, turkeys and guinea fowls;Weighing not more than 185 g, Fowls of the species Gallus domesticus, Other. Once again no duty is applicable. PNC valued 3 of these birds at $150 USD or $154.90 CAD. After the gift exemption of $60 the value for tax is $94.90 and at the border, HST of $12.34 would be due.<a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/french-hens.jpg"><img class="alignright size-full wp-image-406" title="french hens" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/french-hens.jpg" alt="" width="171" height="227" /></a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><strong>Four Calling Birds</strong> – For PNC, they took these as Canaries. As per the Customs Tariff, canaries would be under classification 0106.39.00.10 as Birds, Other, Pet or song birds with no duty associated. PNC has the value for this quartet at a hefty $519.96 USD or $536.96 CAD. After the gift exemption, value for tax is $476.96 with HST being $62.00. Canaries were originally wild and native to the Azores, Madeira and Canary Islands then exported to Spain. <a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/canary.jpg"><img class="alignleft size-full wp-image-407" style="border-width: 1px; border-color: black; border-style: solid;" title="canary" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/canary.jpg" alt="" width="204" height="178" /></a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p><strong>Five Gold Rings</strong> – PNC used 14k gold rings as the basis for their calculation and they would incur 6.5% duty if imported from the U.K. They would be classified in the Customs Tariff under HS code 7113.19.90 00 for Articles of jewellery and parts thereof, of precious metal or of metal clad with precious metal, Of precious metal whether or not plated or clad with precious metal: Metal – Other. PNC assessed the value at $645 USD or $666.09 CAD. Duty would therefore be $43.29 giving a value for tax of $709.38. 13% HST would then be $92.22. Total owing at time of import would be $135.51 in duty and taxes. <a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/gold-rings.jpg"><img class="alignright size-full wp-image-408" title="gold rings" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/gold-rings.jpg" alt="" width="227" height="222" /></a></p>
<p><strong>Six Geese-a-Laying</strong> – These birds were valued at $162 USD or $167.29 CAD by PNC which seems like a quite the deal in comparison to the canaries. These geese belong under HS code 0105.14.10 00 for live poultry, that is to say, fowls of the species Gallus domesticus, ducks, geese, turkeys and guinea fowls; Geese, for breeding purposes; no duty. After applying the exemption for gifts the taxable amount would be $107.29 and HST owing would be $13.95.<br />
<a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/geese.jpg"><img class="alignleft size-full wp-image-409" title="geese" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/geese.jpg" alt="" width="259" height="194" /></a></p>
<p><strong>Seven Swans-a-Swimming</strong> – Swans fall under the same HS code as partridges and doves under 0106.39.00.90 with no duty. PNC assessed the value at a whopping $6300 USD! This would amount to $6506.01 CAD. Even after applying the gift exemption the value for tax is still at $6446.01. HST would be $837.98. <a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/swans.jpg"><img class="alignright size-full wp-image-410" title="swans" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/swans.jpg" alt="" width="194" height="259" /></a></p>
<p>*Please note all the above live animal gifts must be accompanied by the following documents\registrations &#8211; Phytosanitary Certificate, Plant Protection Import Permit and fulfill any other requirements from CFIA (Canadian Food Inspection Agency) or CITES (Convention on International Trade in Endangered Species).</p>
<p><strong>Eight Maids-a-Milking</strong> – According to PNC, these maids are considered unskilled labour and reflect the minimum wage by being assessed at only $58 USD or $59.90 CAD. Citizen of the U.K. do not require a visa to visit Canada so the only cost to import farm help of this sort is a work permit which is $150 per person to a maximum of $450 for the whole group. But keep in mind a work permit is not just a formality. The employer may need to get a labour market opinion from Human Resources and Social Development Canada (HRSDC). A labour market opinion confirms that the employer can fill the job with a foreign worker. Also the application for a work permit would have to be made outside of Canada.</p>
<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/maids.jpg"><img class="alignleft size-full wp-image-411" style="border-width: 1px; border-color: black; border-style: solid;" title="maids" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/12/maids.jpg" alt="" width="285" height="177" /></a></p>
<p>The same goes for the rest of the foreign workers, except <strong>9 Ladies dancing, 10 Lord’s-a-leaping, 11 Pipers Piping and 12 Drummers Drumming</strong> are all performers and maybe exempt from requiring a work permit if they fall under the conditions described by Citizen and Immigration Canada as follows:<br />
•They are only performing here for a limited period of time.<br />
•They will not be performing in a bar or restaurant. If they will be performing in a bar or restaurant, performers and their staff each need a work permit.<br />
•They are not entering into an employment relationship with the Canadian group that has contracted for their services.<br />
•They are not performing for the production of a movie, television or radio broadcast.</p>
<p>So for gifts 9, 10, 11 and 12, there is no cost from a Customs import perspective.</p>
<p>So for the entire 12 days of Christmas the cost of importing these gifts would be $9,444.27 CAD….in case you were wondering… lol.<br />
<span style="font-family: 'Times New Roman'; font-size: x-small;"><br />
</span></p>
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		<title>My Rant Nov 21st 2011 CBSA and Social Media</title>
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		<pubDate>Mon, 21 Nov 2011 21:14:00 +0000</pubDate>
		<dc:creator>C I</dc:creator>
				<category><![CDATA[Canada customs]]></category>
		<category><![CDATA[cbsa]]></category>
		<category><![CDATA[law enforcement]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Canada Customs]]></category>
		<category><![CDATA[CBSA]]></category>
		<category><![CDATA[Law enforcement]]></category>

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		<description><![CDATA[Finally! The CBSA has recognized the value of Social Media. I mean it’s only been 17 years! Why 17 years…well…I would say the birth of Social Media started with Sites like Geocities in 1994. Created by David Bohnett and John Rezner, Geocities allowed users to set up web pages indexed based on geography theme linked [...]]]></description>
				<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><p>Finally! The CBSA has recognized the value of Social Media. I mean it’s only been 17 years! Why 17 years…well…I would say the birth of Social Media started with Sites like Geocities in 1994. Created by David Bohnett and John Rezner, Geocities allowed users to set up web pages indexed based on geography theme linked topics. In 2001, Wikipedia was started; In 2002, there was friendster; in 2003, MySpace; in 2004, Facebook was launched; and then in 2006 Twitter was born. As of this year 2011, there are over 190 million on Twitter, and 600 million on Facebook.</p>
<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/social-media.jpg"><img class="alignleft size-full wp-image-392" style="border-width: 1px; border-color: black; border-style: solid;" title="social media" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/social-media.jpg" alt="" width="172" height="147" /></a></p>
<p>Don’t get me wrong, I am very happy that CBSA has decided to join 2011 and the world of web 2.0, before web 3.0 is upon us. I just like to lament on why government tends to be so far from the cutting edge; especially when it comes to technology. Maybe the public service just does not nurture a culture of innovation. I guess even if I was that brilliant I would have been at MIT and then recruited by the private sector. Lol.</p>
<p>I guess what frustrates me is that not only do we not innovate but we are behind so many other law enforcement agencies or organizations in adopting new technologies.</p>
<p>Yesterday Nov 19th 2011, Chris Doucette of the Toronto Sun, posted an article titled Social media extending law enforcement’s reach. In the article he explains how Social media has become an important crime fighting tool. He also quotes Michael Gordon-Gibson President of Crime Stoppers International who explains that “Having a social media presence is especially important in building relationships with youth” and according to Constable Scott Mills of the Toronto Police “the more tools we have to reach out and communicate with ourselves and the public, the safer our community will be.”</p>
<p><a href="http://lawscommunications.com/smile/"><img class="alignleft size-full wp-image-393" title="smile conference" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/smile-conference.jpg" alt="" width="248" height="93" /></a></p>
<p>In March of 2012, there will be a conference in Vancouver called SMILE (Social media Internet Law enforcement) and I sincerely hope the CBSA will be attending. According to the organizers,</p>
<p>“Adoption of social media by law enforcement is in a stage of exponential growth. Some law enforcement agencies have already experienced tremendous successes; while others are ready but don’t know how to get started. The law enforcement field is ready to add another weapon to its arsenal. The Social Media the Internet and Law Enforcement (SMILE) conference will arm you with all the technical hands-on skills and the practical knowledge to enter the social media world with confidence”</p>
<p><a href="http://mashable.com/"><img class="size-medium wp-image-394 alignright" title="mashable" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/mashable-300x132.jpg" alt="" width="300" height="132" /></a></p>
<p>In an article on Mashable.com by Lon S. Cohen there are 6 six different ways law enforcement is utilizing social media and real-time search to enhance tactics, disseminate public information, and ultimately prevent criminal activity:</p>
<p>1. Police Blotter Blogs – a record of events at a police station in real-time<br />
2. The Digital “Wanted Poster”<br />
3. Anonymous E-Tipsters<br />
4. Social Media Stakeout<br />
5. Thwarting Thugs in the Social Space<br />
6. Tracking and Informing with Twitter<br />
Not a bad list for law enforcement use of social media. Read the article linked above if you want more details.</p>
<p>I would also like to add a few suggestions of my own.</p>
<p>Dear CBSA,</p>
<p>I am so happy that we as an agency are finally getting on board. I have felt like we were really missing out on another medium or opportunity to engage Canada and Canadians in a positive, efficient, and effective way.</p>
<p>I would like to respectfully make a few suggestions that I hope you will consider in the undertaking of this project.</p>
<p><strong>1. “It’s a Dialogue”</strong> – With Social media, it should be a conversation. This means that it shouldn’t be one way only. The past federal election was perfect example of how not to use social media. There is no point on tweeting if you aren’t going to reply to anyone. Respond to people…even if its “feel free to contact us via email to discuss this issue further” ( and then actually get back to people in a timely manner)</p>
<p><strong>2. “Be Authentic”</strong> – Try and be open and genuine. Don’t be afraid to be human…that’s what we all are…don’t try and censor what you say so much that you might as well not be saying anything…people understand people make mistakes. No one wants to connect or can really connect with someone that isn’t real or authentic. It’s not the quantity of the engagement but the depth of the engagement that matters.</p>
<p><strong>3</strong>.<strong> Create a</strong> <strong>Customs Wiki</strong> that officers can access through a secure portal outside of work and allow certain knowledgeable officers to create content during work hours. Start with some accommodated officers perhaps. We are losing many seasoned knowledgeable officers to retirement and I predict a brain drain if we do not act quickly. I am seriously concerned about this.</p>
<p><strong>4</strong>. <strong>Its all about the interaction</strong> – engage, engage, engage. Many people are frustrated with Customs. It’s all over Twitter and the internet. Talk to them, and hear them out; listen. Explain the process. Educate, help them understand why we do what we do.</p>
<p>As final note, I would like to say that “Not having Social media is better than having bad Social media”. Please keep that in mind. It’s kind of like espousing Client Service but not actually providing service to Clients. So if you don’t plan on being social…don’t do it at all. My 2 cents.</p>
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		<title>Customs Duty and Online shopping for Christmas &#8211; most popular gifts 2011</title>
		<link>http://www.canadacustomsinfo.com/customs-duty-online-shopping-most-popular-gifts/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=customs-duty-online-shopping-most-popular-gifts</link>
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		<pubDate>Sun, 20 Nov 2011 18:42:35 +0000</pubDate>
		<dc:creator>C I</dc:creator>
				<category><![CDATA[Canada custom duty]]></category>
		<category><![CDATA[duties and taxes]]></category>
		<category><![CDATA[online purchases]]></category>
		<category><![CDATA[Amazon.com]]></category>
		<category><![CDATA[Canada Customs Duty]]></category>
		<category><![CDATA[Christmas]]></category>
		<category><![CDATA[customs duty]]></category>
		<category><![CDATA[most popular gifts for 2011]]></category>
		<category><![CDATA[Online shopping]]></category>

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		<description><![CDATA[According to Statistics Canada, in Canada, 13.4 million online orders were made by over 2.2 million households. By 2007, the Internet was used to make almost 70 million orders by about 8.4 million Canadian individuals. By 2009, Canadians used the Internet to place orders for goods and services valued at $15.1 billion, up from $12.8 [...]]]></description>
				<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><p>According to Statistics Canada, in Canada, 13.4 million online orders were made by over 2.2 million households. By 2007, the Internet was used to make almost 70 million orders by about 8.4 million Canadian individuals. By 2009, Canadians used the Internet to place orders for goods and services valued at $15.1 billion, up from $12.8 billion in 2007. Considering the recession</p>
<p>The most common types of online orders are travel services, entertainment products such as concert tickets, books and magazines; and clothing, jewelry and accessories. According to the website creditcardscanada.com in 2009, the breakdown in percentages for online shoppers who purchase goods and services is as follows:</p>
<p>49% Travel</p>
<p>40% Entertainment</p>
<p>35% Reading Material</p>
<p>33% Apparel and Jewelry</p>
<p>26% Music</p>
<p>22% Software</p>
<p>With the advent of deal sites like Groupon, I’m sure this has altered the landscape a bit but the big 6 are probably still the bulk of the popular items being purchased. So with this in mind, I thought it would be useful for Canadians and residents of Canada to understand how much they would be paying in Customs duty and taxes if they some did some online shopping for Christmas gifts.</p>
<p>With the Canadian dollar near par with US dollar, many products are considerable cheaper south of the border. However, most people are unable to figure out how much they would actually save without knowing how much duties, taxes, brokerage and shipping feeds will be. Once you know all these costs, it is easy to determine if there really is a deal to be had.</p>
<p>In a nut shell, in the simplest terms, customs duties are calculated based on the commodity or HS (Harmonized System) Code and tariff treatment applied…and there are a myriad of commodity codes in the Customs Tariff. As such, without knowing the exact details of a commodity it is impossible to make a determination. As such I have decided to take the top ten items gifted on Amazon.com and figure out how much the duty and taxes would be if sent to Canada.</p>
<p>Please note that the following classification and rates of duty I am providing on specific goods are solely that of my opinion and not sanctioned by the CBSA in an way.</p>
<p>For the purposes of this article we will be assuming the following:</p>
<p>*That Customs Clearance is going to be handled by a courier company for an average $20 charge per type of commodity…and the</p>
<p>*Exchange rate will be the rate used today (day of this writing this article) November 17th 2011 of $1 USD = $1.0206 CAD.</p>
<p>*Keep in my mind that Provincial sales tax is dependent on your province of residence/destination. I.e. Ontario – HST of 13% is calculated on the purchase price plus any customs duty; while in Alberta no provincial sales tax applies so only GST will be charged on the purchase price.</p>
<p><strong>1. Electronics for Kids</strong> – The number 1 gift in this category is the <strong>LeapFrog LeapPad Explorer Learning Tablet $156.99 USD or 160.22 CAD</strong>. This item is great for kids. I myself have been handing my kids the iPad as it entertains them with games and movies. It is a godsend in the car or at a restaurant. Now there is a cheaper version for kids by LeapFrog. This type of item would be classified under HS code 8471.30.00.00 for Portable automatic data processing machines, weighing not more than10 kg, consisting of at least a central processing unit, a keyboard and a display and would be subject to no duty regardless of country of manufacture.<br />
<iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=060606&amp;IS2=1&amp;bg1=060606&amp;fc1=ED1313&amp;lc1=ED1313&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=B004Z7H07K" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p><strong>2. Books</strong> – The number 1 seller is the <strong>Steve Jobs [Hardcover] $17.88 USD or $18.25 CAD</strong>. This item is classified under 4901.99.00.91 for Printed books, brochures, leaflets and similar printed matter, whether or not in single sheets, other: hardbound books. Good news folks, you get to read about the founder of Apple without paying any duty.<br />
<iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=000000&amp;IS2=1&amp;bg1=000000&amp;fc1=FB0404&amp;lc1=FB0404&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=1451648537" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p><strong>3. Baby &amp; Toddler Toys</strong> – The best seller is <strong>Vulli Sophie the Giraffe Teether for $17.27 USD or $17.63 CAD</strong>. Sophie would be classified under HS Code 9503.00.90.54 for Tricycles, scooters, pedal cars and similar wheeled toys; dolls&#8217; carriages; dolls; other toys; reduced-size (&#8220;scale&#8221;) models and similar recreational models, working or not; puzzles of all kinds, Other, Toys representing animals or non-human creatures: Other, not battery powered. Sophie is also free of duty regardless of country of manufacture.<br />
<iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=000000&amp;IS2=1&amp;bg1=000000&amp;fc1=F90404&amp;lc1=F90404&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=B000IDSLOG" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p><strong>4. Dolls</strong> – Under this category, the most popular is <strong>FIJIT Friends Willa Interactive Toy for $59.75 USD or $60.98 CAD</strong>. I’m not quite sure what this toy is but it appears to be some kind of robot that interacts by responding to speech. This toy would be classified under HS code 9503.00.90.53 for Tricycles, scooters, pedal cars and similar wheeled toys; dolls&#8217; carriages; dolls; other toys; reduced-size (&#8220;scale&#8221;) models and similar recreational models, working or not; puzzles of all kinds, Other, Toys representing animals or non-human creatures: Other, battery powered. No duty again regardless of country of manufacture.</p>
<p><iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=000000&amp;IS2=1&amp;bg1=000000&amp;fc1=E30404&amp;lc1=E30404&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=B004E9TU22" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p><strong>5. Beauty Gift Sets</strong> – In this category, the top seller is <strong>Shany Studio Quality Natural Cosmetic Brush Set with Leather Pouch, 24 Count $16.95 USD or $17.30 CAD</strong>. These professional grade brushes are made of goat and badger hair for applying make up and would fall under Harmonized System code 9603.30.90.00 for -Artists&#8217; brushes, writing brushes and similar brushes for the application of cosmetics, Other. No Duty associated with this product.<br />
<iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=000000&amp;IS2=1&amp;bg1=000000&amp;fc1=E10202&amp;lc1=E10202&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=B002DOO1VA" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p><strong>6. Music</strong> – This is a popular category. Many people are downloading their music via online stores such as iTunes but for those of you who still enjoy purchasing a CD, <strong>Christmas by Michael Bublé is selling for $11.88 USD or $12.12 CAD</strong>. CD’s are classified under HS Code 8523.40.90.00 for Optical Media, Other and has 6% duty associated to it unless it falls under specific tariff treatments. But before you get disappointed this is of no consequence to your wallet as pre-recorded CDs can be free of duty by applying Tariff 9948 as per Customs D memorandum D10-14-51. This Tariff provided duty free importation for goods that were “committed by design to enhance the functioning of computers and other high-tech products” and a ruling by the Canadian International Trade Tribunal in cases AP99-116 and AP2001-097 has found that CDs fall into this Category. So no duty folks!<br />
<iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=000000&amp;IS2=1&amp;bg1=000000&amp;fc1=F10202&amp;lc1=F10202&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=B005H0IW6W" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p><strong>7. Women’s Wraps and Pashminas</strong> – <strong>Sakas Pashminas 70&#8243; x 28&#8243; Border Pattern Double Layer Woven Pashmina Shawl / Scarf / Wrap / Stole ( 20 Cool Colors ) $19.99 USD or $20.41 CAD</strong> If this pashmina is made real cashmere wool, then in the Customs Tariff it would fall under the classification number 6214.20.90.00 with 18% duty unless it was manufactured in a country that falls under a few particular tariff treatments. So worst case scenario duty would be $3.67 and then provincial sales tax would apply on the sum of $20.41 + $3.67 which is $24.08; plus possible brokerage and shipping charges if applicable.<br />
<iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=000000&amp;IS2=1&amp;bg1=000000&amp;fc1=E50404&amp;lc1=E50404&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=B002JAGTEU" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p><strong>8. Movies &amp; TV</strong> – Another popular category, currently in number 1 position is <strong>Harry Potter and the Deathly Hallows Part 2 DVD is selling for $13.99 USD or $14.29 CAD</strong>. Just like recorded CDs, DVD movies are classified under HS code 8523.40.90.00 for Optical Media, Other in the Customs Tariff. Once again duty is %6 but by using the duty remission tariff 9948 duty is completely zeroed out.<br />
<iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=000000&amp;IS2=1&amp;bg1=000000&amp;fc1=E10404&amp;lc1=E10404&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=B001UV4XIS" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p><strong>9. Gourmet Gifts</strong> – Under this category the most gifted item on Amazon is <strong>Numi Organic Tea Flowering Gift Set in Handcrafted Mahogany Bamboo Chest: Glass Teapot &amp; 6 Flowering Tea Blossoms for $22.99 USD or $23.46 CAD</strong>. Included are 6 flowering tea blossoms, 1 x 16 oz glass tea pot which will make a total of 18 pots of organic tea with 100% natural ingredients. As per General Interpretative Rule 3(b), this item qualifies as a set with the item giving this set its essential character being the glass teapot. Glass teapots would be classified under 7013.49.00.90 as -Glassware of a kind used for table (other than drinking glasses) or kitchen purposes, other than of glass-ceramics: Other, Other and is free of duty.<br />
<iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=000000&amp;IS2=1&amp;bg1=000000&amp;fc1=E50404&amp;lc1=E50404&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=B000FFIL92" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p><strong>10. Electronics and Computer tablets</strong> – These two categories are hugely popular. At number 1 for both we have the <strong>Amazon Kindle Fire for $199 USD or $203.10 CAD</strong>. At half the price of the iPad, The Kindle Fire is Amazon’s contribution to the tablet market with their full colour multi-touch display and Wi-Fi capability. You can watch movies, listen to music, surf the web and of course read books and magazines; and install apps. Just like the kiddy Leapfrog version and iPads, the Kindle Fire is free of duty.<br />
<iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=000000&amp;IS2=1&amp;bg1=000000&amp;fc1=E10404&amp;lc1=E10404&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=B0051VVOB2" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p><strong>11. Toys and Games</strong> – Toy manufacturer Mattel is top spot with <strong>Angry Birds: Knock On Wood Game for $32.95 USD or $33.63 CAD</strong>. I’m sure Rovio the company who built the app Angry Birds are making even more money licensing their brand to Mattel. This game would be classified under 9504.90.10.90 for Articles for funfair, table or parlour games, including pintables, billiards, special tables for casino games and automatic bowling alley equipment, Other, Bagatelle and other game tables or boards, Other and is again free of duty.<br />
<iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=000000&amp;IS2=1&amp;bg1=000000&amp;fc1=E90606&amp;lc1=E90606&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=B004U52VPS" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p><strong>12. Bath and Shower Sets</strong> – Number 1 with their <strong>Honey Vanilla Bath Set &#8211; Style 34187 by Gift warehouse for $17.42 USD or $17.78 CAD</strong>. In this set, Bath gel, soap, lotion, and bath salts in a delicious &#8221;Pure Pleasure Honey Vanilla&#8221; scent are combined with a wood massage tool and a sponge. This bath set would be classified under 3307.30.00.90 for Perfumed bath salts and other bath preparations, other bath preparations. Duty is 6.5% which is $1.16 for a total cost of $18.94 plus GST/HST and any applicable provincial sales tax.<br />
<iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=000000&amp;IS2=1&amp;bg1=000000&amp;fc1=EB0606&amp;lc1=EB0606&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=B0008GLBPE" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p><strong>13. Kitchen and Dining</strong> – In first place is the <strong>Cuisinart CSB-76BC SmartStick 200-Watt Immersion Hand Blender, Brushed Chrome for $28.99 USD or $29.58 CAD</strong>. This blender is has dishwasher safe, stainless steel blending shaft and comes with a 2 cup plastic beaker and 3 year limited warranty. This product would be classified in the Customs Tariff under HS code 8509.40.90.90 for Electro-mechanical domestic appliances, with self-contained electric motor, other than vacuum cleaners of heading 85.08, -Food grinders and mixers; fruit or vegetable juice extractors, Other, Other; and is duty free.<br />
<iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=000000&amp;IS2=1&amp;bg1=000000&amp;fc1=E30202&amp;lc1=E30202&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=B000EGA6QI" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p><strong>14. Jewellery</strong> – This is the last category I will cover – The most gifted item is the <strong>Sterling Silver “A Mother Holds Her Childs Hand For a Short While And Their Hearts Forever” Heart Pendant, 18” for $25 USD or $25.51 CAD</strong>. This is pendant is engraved with the inscription as a testament to the enduring love of a mother for her child. A polished 18” sterling silver necklace is also included. Silver jewellery is classified under HS Code 7113.11.90.00 for Articles of jewellery and parts thereof, of precious metal or of metal clad with precious metal, Of precious metal whether or not plated or clad with precious metal: Of silver, whether or not plated or clad with other precious metal, Other. With 8.5% duty associated if not manufactured in a country with a free trade agreement with Canada. In this case, duty would be $2.16. GST/HST and provincial sales tax depending on your province of residence will be on the total of $27.67 CAD.<br />
<iframe style="width: 120px; height: 240px;" src="http://rcm.amazon.com/e/cm?lt1=_blank&amp;bc1=000000&amp;IS2=1&amp;bg1=000000&amp;fc1=E90606&amp;lc1=E90606&amp;t=customcanada-20&amp;o=1&amp;p=8&amp;l=as4&amp;m=amazon&amp;f=ifr&amp;ref=ss_til&amp;asins=B001ULD9YC" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" width="320" height="240"></iframe></p>
<p>Well that’s it folks, as you can see many of the popular items are free of duty. Just be aware that if you’re thinking about buying someone a gift of clothing the duty rate is 17-18% for most items and jewellery ranges from 5%-8.5% (unless the item is made in the US or Mexico, or another country we have a free trade agreement with; and there not many).</p>
<p>Happy Online Shopping!</p>
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		<title>How to prepare and pass the Border Services Officer Test</title>
		<link>http://www.canadacustomsinfo.com/how-to-prepare-and-pass-the-border-services-officer-test/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=how-to-prepare-and-pass-the-border-services-officer-test</link>
		<comments>http://www.canadacustomsinfo.com/how-to-prepare-and-pass-the-border-services-officer-test/#comments</comments>
		<pubDate>Wed, 16 Nov 2011 22:46:07 +0000</pubDate>
		<dc:creator>C I</dc:creator>
				<category><![CDATA[border services officer test]]></category>
		<category><![CDATA[Canada Customs Careers]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[BSOT]]></category>

		<guid isPermaLink="false">http://www.canadacustomsinfo.com/?p=371</guid>
		<description><![CDATA[The Comprehensive Guide to Canadian Military, Border Services, Corrections and Security Exams Do you want a rewarding career in law enforcement where you can serve Canada and Canadians? Do you want a job where you can make a positive difference, have job security,  a good salary, great benefits and a solid pension?Well, you have to [...]]]></description>
				<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><p><a onmouseover="window.status='http://www.chapters.indigo.ca/home';return true;" onmouseout="window.status=' ';return true;" href="http://www.jdoqocy.com/qi79tenkem1754A28513262ABB9?url=http%3A%2F%2Fwww.chapters.indigo.ca%2Fbooks%2Fitem%2F9780986668708-item.html&amp;cjsku=978098666870" target="_blank"><br />
<span style="color: #ff0000;">The Comprehensive Guide to Canadian Military, Border Services, Corrections and Security Exams</span></a><span style="color: #ff0000;"><img src="http://www.awltovhc.com/1q98fz2rxvGMKJPHNKGIHLHPQQO" alt="" width="1" height="1" border="0" /></span></p>
<div>
<p id="internal-source-marker_0.01556239859201014" dir="ltr">Do you want a rewarding career in law enforcement where you can serve Canada and Canadians?</p>
</div>
<div>
<p>Do you want a job where you can make a positive difference, have job security,  a good salary, great benefits and a solid pension?Well, you have to pass the test first&#8230;.</p>
<p>The vast majority of people who take the test fail. I have heard it is around 80% who fail.</p>
<p>From my personal experience, it was the <strong>hardest aptitude test I have taken</strong>. It was much harder than the both the RCMP and the Provincial Police Tests I have taken in the past. It wasn&#8217;t difficult because the questions were so hard. It was difficult because:</p>
<p>1. It is 4 and half hours long &#8211; you need endurance for a test this length and you need to be able to manage your time. The test is broken down into sections and each section has its own booklet. When the test facilitators say “stop” that’s it for that section and you need to move on to the next.</p>
<p>2. In my opinion, the RCMP test is more right brain challenging, while the provincial police test was more left brain challenging. The BSOT however, is almost the perfect mix of both. So you must be equally strong in both areas.</p>
<p>3. There is no indication of how many points each question or section is worth so you have to either make your best guess on where to concentrate (I have my suspicions) or apply your efforts evenly. Since there are 178 questions and the total score is out of 900, obviously each question is not necessarily worth the same number of points.</p>
<p>4.. Unless you’ve taken the test before, you have no idea what to expect. You are in effect going in “blind”. The questions can be considerably harder than the examples provided in the info booklet provided by the CBSA.</p>
<p>The BSOT is 4 and half hours long and requires a passing score of at least 585 out of 900.</p>
<p>Officially the CBSA says “Because performance on the Border Services Officer Test does not depend on knowledge of a specific topic, candidates cannot study for this type of test, except for knowing basic mathematics, grammar and spelling.”</p>
<p>This is somewhat true. But you can totally be better prepared and score higher by understanding the format, managing your time, practicing and brushing up on basic Math and English/French.</p>
<p><strong>Format</strong></p>
</div>
<p><strong>(from the CBSA website)</strong></p>
<p>The test consists of 15 sub-tests. There are 178 multiple-choice questions.<br />
It takes approximately 4.5 hours to complete the test (this includes the break and administration<br />
procedures).</p>
<p>The timing of the test is organized as follows:</p>
<p><strong>STUDY BOOKLET</strong></p>
<p>Candidates are given a study booklet and allowed 20 minutes to study the material. Candidates will need to recall this information to complete sub-tests 6, 7 and 8 in Part 1.</p>
<p><strong>TEST – PART I</strong> Candidates are allowed one hour to complete sub-tests 1, 2, 3, 4 and 5.</p>
<p><strong>PHOTO BOOKLET</strong><br />
Candidates are allowed 2 minutes to study 4 photographs in order to complete sub-test 8 and 9.</p>
<p><strong>TEST – PART I</strong> (continued) Candidates are given 20 minutes to complete the remainder of Part I (sub-tests 6 to 9). Questions are based on the study booklet and the photo booklet.</p>
<p><strong>BREAK</strong>  30 minutes</p>
<p><strong>TEST – PART II</strong>  Candidates are given 1¼ hour to complete sub-tests 10 to 15.</p>
<p><strong>So here’s what you need to do to pass&#8230;.</strong></p>
<p>1. <span style="text-decoration: underline;">Get this book.</span></p>
<p style="text-align: center;"><a onmouseover="window.status='http://www.chapters.indigo.ca/home';return true;" onmouseout="window.status=' ';return true;" href="http://www.kqzyfj.com/9m70dlurlt8ECBH9FC8A9D9HIIG?url=http%3A%2F%2Fwww.chapters.indigo.ca%2Fbooks%2Fitem%2F9780986668708-item.html&amp;cjsku=978098666870" target="_blank"><img class="aligncenter" style="border-style: initial; border-color: initial; border-width: 0px;" src="http://dynamic.images.indigo.ca/books/9780986668708.jpg?lang=en&amp;width=210&amp;quality=85" alt="The Comprehensive Guide to Canadian Military, Border Services, Corrections and Security Exams" width="210" height="270" border="0" /></a><img src="http://www.ftjcfx.com/bj108ax0pvtEKIHNFLIEGFJFNOOM" alt="" width="1" height="1" border="0" /></p>
<p>2. Practice memory work. &#8211;  My suspicion is that the memory portion is worth a lot of points.</p>
<p><img src="http://www.awltovhc.com/6a106z15u-yJPNMSKQNJLKOKSTTR" alt="" width="1" height="1" border="0" /></p>
<p>3. Brush up on all the basic math and grammar &#8211; its all covered in the book!</p>
<p>I recommend using the memory palace technique where you take a location, place or object you are very familiar with and then associate what you need to memorize with it. The stranger the association the better. The Study guide book has exercises so you can practice.</p>
<p>4. Take the practice tests in the book and time yourself. Then comeback a few days later and try again. Don’t run out of time. There is no penalty for a wrong answer so make sure you answer every question.</p>
<p>5. On any section of the test where you are allowed, as soon as the facilitators tell you that you may begin, flip through and answer the types of questions you find the easiest. It is my suspicion that the questions get progressively harder so they must be worth more points as you get deeper into each section. So jump forward and answer what you are good at.</p>
<p>If you do all this, you will be better prepared than any everyone else and can be part of that 20% that is successful.</p>
<p><strong>So click on the image below now and order your copy of the Study Guide from Indigo Chapters.</strong></p>
<p style="text-align: center;"><a onmouseover="window.status='http://www.chapters.indigo.ca/home';return true;" onmouseout="window.status=' ';return true;" href="http://www.kqzyfj.com/9m70dlurlt8ECBH9FC8A9D9HIIG?url=http%3A%2F%2Fwww.chapters.indigo.ca%2Fbooks%2Fitem%2F9780986668708-item.html&amp;cjsku=978098666870" target="_blank"><img class="aligncenter" style="border-style: initial; border-color: initial; border-width: 0px;" src="http://dynamic.images.indigo.ca/books/9780986668708.jpg?lang=en&amp;width=210&amp;quality=85" alt="The Comprehensive Guide to Canadian Military, Border Services, Corrections and Security Exams" width="210" height="270" border="0" /></a><img src="http://www.ftjcfx.com/bj108ax0pvtEKIHNFLIEGFJFNOOM" alt="" width="1" height="1" border="0" /></p>
<p><a onmouseover="window.status='http://www.chapters.indigo.ca/home';return true;" onmouseout="window.status=' ';return true;" href="http://www.jdoqocy.com/qi79tenkem1754A28513262ABB9?url=http%3A%2F%2Fwww.chapters.indigo.ca%2Fbooks%2Fitem%2F9780986668708-item.html&amp;cjsku=978098666870" target="_blank"><br />
<span style="color: #ff0000;">The Comprehensive Guide to Canadian Military, Border Services, Corrections and Security Exams</span></a><span style="color: #ff0000;"><img src="http://www.awltovhc.com/1q98fz2rxvGMKJPHNKGIHLHPQQO" alt="" width="1" height="1" border="0" /></span></p>
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		<title>My Rant Nov 16th 2011 &#8211; Whistle Blowing and Risk Management</title>
		<link>http://www.canadacustomsinfo.com/my-rant-whistleblowing-risk-management/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=my-rant-whistleblowing-risk-management</link>
		<comments>http://www.canadacustomsinfo.com/my-rant-whistleblowing-risk-management/#comments</comments>
		<pubDate>Wed, 16 Nov 2011 20:11:53 +0000</pubDate>
		<dc:creator>C I</dc:creator>
				<category><![CDATA[canadian politics]]></category>
		<category><![CDATA[Rant]]></category>
		<category><![CDATA[whistleblowing in Canada]]></category>
		<category><![CDATA[whistleblowing legislation]]></category>

		<guid isPermaLink="false">http://www.canadacustomsinfo.com/?p=357</guid>
		<description><![CDATA[I am astounded, bewildered and my head is spinning. I came across the story of Allan Kessing, a retired Australian Customs Officer who was convicted of whistle-blowing and ultimately sentenced to a 9 month suspended sentence. For those of you unfamiliar with him here is a brief account of his story. Back in 2003, Officer [...]]]></description>
				<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><div>
<p>I am astounded, bewildered and my head is spinning.</p>
<p>I came across the story of Allan Kessing, a retired Australian Customs Officer who was convicted of whistle-blowing and ultimately sentenced to a 9 month suspended sentence. For those of you unfamiliar with him here is a brief account of his story.</p>
<p>Back in 2003, Officer Kessing, joined the Air Border Security Unit presented a report after he analyzed and compiled a mountain of data the unit had gathered over the years. In an article for the website Crikey he wrote,</p>
<p>“the picture that emerged was one of accumulated abuses of Customs regulations, theft, smuggling and systemic criminality. Long time failures had been set in concrete during the run-up to the Olympics and many new rorts and abuses had been accreted on since then.”</p>
<p>As a result he was asked to present a risk analysis report on the private contracted security at the airport. The Customs Manager at the airport’s response to the report was that it was “ rejected out of hand as impossible to implement for a number of commercial and operational reasons.”<br />
<a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/kessing.jpg"><img class="alignleft size-thumbnail wp-image-359" style="border-width: 1px; border-color: black; border-style: solid;" title="kessing" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/kessing-150x150.jpg" alt="" width="150" height="150" /></a><br />
Officer Kessing was then instructed to compile another report on the airport’s restricted areas which are limited to employees with a special Air Security Identification Card. This report too, was also rejected outright.</p>
<p>Soon after the Air Border Security Unit was disbanded in Sept 2004. In 2005, Allan Kessing retired to care for his ailing mother and in June of that year, a newspaper called The Australian published some of the detail from his reports; which Allan still upholds he was not responsible for the leak.</p>
<p>The reaction according to Kessing was that the “government at first denied that there were any such reports on the first day, on the second that they were a minority view, the third day DPM John Anderson had announced his resignation and on day four Chris Ellison assured the nation that “…there was no need for any concern as we have the safest airports in the world”. Within a week Howard (Australia’s Prime Minister) announced that Sir John Wheeler had been commissioned to conduct a review “due to community concern”. &#8230;Unbelievable.</p>
<p>The result of Sir Wheeler’s inquiry was that he not only endorsed the findings of Kessing’s analysis and backed up his recommendations, but added further criticisms of his own. In response PM Howard pledged $200 million to fund the required reforms. Great right? But wait&#8230;not a few months later on Sept 6th, Allan Kessing was charged with providing the information under the Crimes Act, s70 (ii).</p>
<p>The questions that comes to mind, is why would management reject the reports Kessing compiled? What were the commercial and operational reasons management cited for rejecting Kessing’s recommendations? Was it purely the cost? $200 million is a lot of money.<br />
I also wonder how Mr. Kessing could be brought up on charges for providing information which Sir Wheeler’s inquiry supported. Perhaps there are two different issues here. Perhaps it is inconsequential whether Kessing’s report was truthful and in the interest of the public. Perhaps the charges hinge solely on whether a public servant has the right to leak information to the media notwithstanding public interest?</p>
<p>To bring this issue closer to home. A few customs officers here in Canada it appears have taken it upon themselves go to the media&#8230;Sun media to be specific and blow the proverbial whistle on what they consider wrongdoings by management; which they feel endanger the general public.</p>
<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/1297199370617_ORIGINAL.jpg"><img class="alignleft size-thumbnail wp-image-360" style="border-width: 1px; border-color: black; border-style: solid;" title="1297199370617_ORIGINAL" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/1297199370617_ORIGINAL-150x150.jpg" alt="" width="150" height="150" /></a></p>
<p>On Sept 19th 2011, an article by <span style="color: #ff0000;"><a href="http://www.torontosun.com/author/tom-godfrey"><span style="color: #ff0000;">Tom Godfrey</span></a></span> of the Toronto Sun was published titled <span style="color: #ff0000;"><a href="http://www.torontosun.com/2011/09/19/secondary-checks-being-ignored-pearson-officers-say"><span style="color: #ff0000;"><em>Secondary checks being ignored</em></span></a></span>, Pearson Officers say. In the articles Mr. Godfrey explains how 3 CBSA officers have come forward to explain how up to 500 passengers on a shift may be set free without the secondary examination they are coded for due to the need to speed up passenger processing times. This practice, the officers point out is a threat to national security. For example, Mr Godfrey writes “Officers said all travellers from Jordan, Syria, Iran, Iraq and Yemen are interviewed to stem terror concerns by the Canadian Security Intelligence Service.” Then he quotes one officer as saying “These people being released by customs should at least be given a quick check,” one officer said. “They can be bringing back extra alcohol or parts for bombs we don’t know.” Really? Extra Alcohol?</p>
<p>According to Mr. Godfrey, the CBSA’s response was a refusal to comment on the possible security breach and then he quotes CBSA spokesman Antonella DiGirolamo as stating in an email that officers “use a risk management approach when determining if travellers entering Canada require a secondary examination,”.</p>
<p>Risk management.</p>
<p>In truth, I have found this to be a bit of a difficult pill to swallow at times.</p>
<p>I understand how it can be necessary to employ risk management techniques but I also see how often times it ends up being the party line for why things are not done properly. I believe that risk management needs oversight with an iron fist to stem any possibility of this happening. Its just too easy to just chalk up inefficiencies, lack of motivation or cost of innovation as the reason we maintain the risk management process status quo. When attempts at change through innovations have been tabled I have frequently heard why this or that cannot be done. For some reason, in the government we seem to be always be playing catch up when it comes to technology. I think it is the old adage of people having the tendency to fear the unknown.</p>
<p>With the technological solutions available today, there are many programs that could be managed to achieve %100 compliance. But for some reason we don’t. We risk manage.</p>
<p>Social media has been proven to be a valuable resource and is here to stay, but the way the agency has reacted to it is through almost a psychology of fear. Because a few bad apples (officers) were irresponsible enough to post inappropriate pictures or comments on facebook, now all officers have been cautioned from posting anything job related and of course all social media sites are blocked for most government of Canada employees. Officers are trusted with millions of dollars in narcotics and systems which hold confidential information&#8230;but webmail of any kind, social media of any kind is off limits. How does this make sense?</p>
<p>It is only this year that the CBSA started tweeting border wait times or began a wiki for government employees (which is inaccessible from home, so I wonder how and when they expect employees to contribute).</p>
<p><a href="http://lawscommunications.com/smile/" rel="http://lawscommunications.com/smile/" target="_blank"><img class="alignleft size-full wp-image-361" title="header-new2" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/header-new2.jpg" alt="" width="470" height="59" /></a></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>Other law enforcement agencies have embraced social media and found much success building community outreach programs etc.</p>
<p>The latest archaic nonsensical policy to come to the forefront is the policy that forbids the use of personal electronic devices in the workplace. Sometimes it feels surreal to me. We are empowered to enforce over 90 pieces of legislation, decide on the admissibility of a person into our Country, our home&#8230;.but we cannot be trusted to be have the good judgement to know when or when it is not appropriate to use our cellphones. Again a few bad apples&#8230;so lets just treat everyone like children seems to be the response. Like the movie in Full Metal Jacket, perhaps if we were to beat these bad apples with bars of soap wrapped up in towels they would fall into line. But we can’t do that so lets just punish everyone. I’m being facetious of course.</p>
<p>but I seriously digress.</p>
<p><a href="http://www.torontosun.com/2011/10/08/child-porn-drugs-coming-into-canada-through-unchecked-mail" rel="http://www.torontosun.com/2011/10/08/child-porn-drugs-coming-into-canada-through-unchecked-mail" target="_blank"><img class="alignleft size-medium wp-image-362" style="border-width: 1px; border-color: black; border-style: solid;" title="1318010719776_ORIGINAL" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/1318010719776_ORIGINAL-300x188.jpg" alt="" width="300" height="188" /></a></p>
<p>On Oct 8th 2011, Tom Godfrey of the Toronto Sun had another article on the CBSA published titled, <span style="color: #ff0000;"><a href="http://www.torontosun.com/2011/10/08/child-porn-drugs-coming-into-canada-through-unchecked-mail"><span style="color: #ff0000;"><em>Child Porn, drugs coming into Canada through unchecked mail</em></span></a></span>. In the article, Godfrey explains that “Some international mail and parcels suspected of containing drugs, child porn or even parts for weapons are being allowed into Canada without checks by border officers due to a lack of staff, customs workers say.” Once again, according to Godfrey, CBSA Spokesman Antonella Di Girolamo’s response was the “risk-management approach is required at our postal operations as well, due to the large volume of international parcels.”</p>
<p>Godfrey then explains how reportedly “Officers conducting checks on one skid slated for release recently found four packages containing cocaine and others with hate propaganda and parts of prohibited weapons&#8230;.And on Tuesday there were three seizures of heroin found in parcels with no forwarding addresses&#8230;.” “The mass release of all this mail makes me wonder who is supposed to be looking out for the best interest of the Canadian public,” one CBSA officer said. “We are tasked to protect the borders, yet we let everything in without checking.”<br />
The officer said the release of suspected goods is “very close to being a criminal act.”</p>
<p>I don’t know about it being a criminal act but its definitely disturbing if true&#8230;but I’m sure what the one officer said how “we let everything in without checking” is categorically false.</p>
<p>After both these articles came out, I wondered what the response would be from the agency. I’m sure they were not happy to have these officers come forward and speak to the media. Especially the Sun Media, which seems to be the media outlet that is pushing most of the right wing agenda including the recent publication of information on war criminals wanted by the CBSA.</p>
<p>Then I started to wonder if what these officer were doing was right and what would I do if I found myself in a precarious position of feeling that what I was being instructed to do was against everything I believed in the best interest of Canada and most Canadians? I honestly don’t know. I would hope that I would have the courage to stand up for what I believed in.</p>
<p>So then I got curious as to what kind of legal protection there existed for whistle blowers in Canada. To my dismay, my research has found that out of all of the western democracies it appears Canada is the only country without any solid legislation to protect those who bring forward a wrongdoing.</p>
<p>It seems the province of New Brunswick is alone in Canada in providing any specific protection of Canadian whistle blowers. Section 28 of the Employment Standards Act states:</p>
<p>“28. Notwithstanding anything in this Act an employer shall not dismiss, suspend, lay off, penalize, discipline or discriminate against an employee if the reason therefor is related in any way to</p>
<ul>
<li>(b) the making of a complaint or the giving of information or evidence by the employee against the employer with respect to any matter covered by this act; or</li>
<li>(c) the giving of information or evidence by the employee against the employer with respect to the alleged violation of any Provincial or federal Act or regulation by the employer while carrying on the employer&#8217;s business; or if the dismissal, suspension, layoff, penalty, discipline or discrimination constitutes in any way an attempt by the employer to evade any responsibility imposed upon him under this Act or any other Provincial or federal Act or regulation or to prevent or inhibit an employee from taking advantage of any right or benefit granted to him under this Act.”</li>
</ul>
<p>The result of the above is as Ms. Rosella Melanson (columnist for the New Brunswick Telegraph Journal) correctly states</p>
<p>“Most Canadians are not protected from retaliation &#8211; except in New Brunswick. We are one of the few jurisdictions in North America to offer protection. Since 1989, New Brunswick&#8217;s Employment Standards Act has protected employees in the public or private sector who provide information about an employer&#8217;s violation of a provincial or federal law. This legal protection is as yet untested &#8211; no complaints have been filed with the government &#8211; and covers only the 75 per cent of workers who are under provincial jurisdiction, but it is still to New Brunswick&#8217;s credit. The very existence of such protection for whistle blowers should be an incentive for employers to comply with laws.”</p>
<p>Until 2007,  for the rest of Canada, the only other legislation according to the website http://www.canadianlawsite.ca were as follows:</p>
<ul>
<li>Ontario&#8217;s two main environmental statutes, the Environmental Protection Act, R.S.O. 1990, c. E.19 and the Environmental Bill of Rights, S.O. 1993, c. 28, contain extensive protections for employees who have been discharged, disciplined or harassed for complying with Ontario&#8217;s environmental legislation.</li>
</ul>
<p>Under both statutes, employees who have had reprisals taken against them are authorized to file a complaint with the Ontario Labour Relations Board, which will first try to effect a settlement or, if unsuccessful, hold an inquiry into the complaint. If the Board finds the employee&#8217;s complaint justified, it has broad powers to order rectification, reinstatement or compensation. Because Ontario&#8217;s Environmental Protection Act prohibits an employer from taking reprisals against an employee for complying with the Act, an employer who contravenes this section could be prosecuted under s. 186 of the Act, which states that every person who contravenes the Act is guilty of an offence.</p>
<ul>
<li>The Canadian Environmental Protection Act, R.S.C. 1985, c. C-15.3 (&#8220;CEPA&#8221;) also contains a whistle blowing provision. It declares that no federal government employee shall be disciplined, dismissed or harassed for reporting on the release of certain toxic substances to a CEPA inspector. These provisions have been criticized for applying to only a limited number of violations under CEPA, for protecting only reports to a CEPA inspector, rather than the media or other officials, and for extending only to federal public servants, rather than all employees in the federal sphere (Environment Canada, CEPA Issue Elaboration Paper #10 &#8212; Public Participation for Environmental Protection, 1994, pp. 119-20).</li>
</ul>
<ul>
<li>Ontario&#8217;s Occupational Health and Safety Act, R.S.O. 1990, c. O.1 prohibits employers from taking reprisals against a worker because the worker has complied with the Act, sought its enforcement, or given evidence in a proceeding brought under the Act. Alleged contraventions are dealt with either by binding arbitration pursuant to a collective agreement, if one exists, or by filing a complaint with the Ontario Labour Relations Board. If a penalty for contravention is not established in the collective agreement, the Board can substitute such other penalty that to the Board seems &#8220;just and reasonable in all the circumstances&#8221;.</li>
</ul>
<ul>
<li>The employment standards provisions in the Canada Labour Code, R.S.C. c. L-2, which apply to employers under federal jurisdiction, contain similar protections for employees who have testified, given information to an inspector, or sought enforcement of the Code. Employers who contravene these provisions are guilty of a summary conviction offence and liable to a fine of up to $15,000.</li>
</ul>
<ul>
<li>The Canadian Human Rights Act, R.S.C. 1985, c. H-6, prohibits any person from threatening, intimidating, or discriminating against an individual because that individual has made a complaint, given evidence, or assisted in the initiation or prosecution of a complaint under the Act.</li>
</ul>
<p>Then Bill S-6 for the Public Service Whistle Blowing Act, which was introduced in 2002, (which appears to have only made the first reading) states that “Governments in Canada, however, at both federal and provincial levels, have thus far generally declined to enact broader whistleblower protection legislation such as exists in certain other countries”&#8230;the result is that “In Canada, therefore, whistleblowers in both public and private sectors are forced to rely chiefly on the protection offered by common law.”</p>
<p><a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/YC13-371-1-4y.jpg"><img class="alignright size-full wp-image-363" title="YC13-371-1-4y" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/YC13-371-1-4y.jpg" alt="" width="200" height="200" /></a></p>
<p>This common law unfortunately, sets the standard that “an employee owes his or her employer the general duties of loyalty, good faith and, in appropriate circumstances, confidentiality” as explained by the Ontario Law Reform Commission’s Report on Political Activity, Public Comment and Disclosure by Crown Employees (1986).</p>
<p>The result is that employees who breaches this standard, notwithstanding public interest, are subjected to reprisals from the employer ending in disciplinary action which can include being fired.</p>
<p>The reaction from the Courts has been to permit very little in the way of a “public interest” defence. The emphasis has been that the onus should fall on the employee to pursue “internal remedies first, to be sure of the facts, and to exercise good judgement in his or her actions.”</p>
<p>In the case Initial Services Ltd v. Putteril (1967), it is stated “loyalty would appear to demand that disclosure beyond internal channels should be the very last resort.” In another case, Ministry of Attorney-General, Corrections Branch and British Columbia Government Employees’ Union (1981), Arbitrator Weiler states that, “&#8230;the duty of fidelity does require the employee to exhaust internal ‘whistle-blowing’ mechanisms before ‘going public’. These internal mechanisms are designed to ensure that the employer’s reputation is not damaged by unwarranted attacks based on inaccurate information.”</p>
<p>This makes sense to me, but I’m not sure if many government employees are aware of these mechanisms or if they even exist aside from grievances. Also I believe this ‘inaccurate information’ is what management is often afraid of. That employees may not see the forest for the trees. Sometimes I believe this is true and sometimes I think it is false as this is a generalization and based on the assumption that all employees have the same levels of experience and background. Take for example, an officer who may have an issue with a specific aspect of the arming policy believing it unsafe. Management could argue that the employee is only seeing part of the picture and that there are liability concerns and public perception to take into account. This judgement on behalf of management may actually be a presumption as the officer may have been an ex-military or police swat member who then worked with his/her previous agency  to develop arming policies  before changing careers. There is in fact a distinct possibility that many not holding a specific position may have far more experience and knowledge of the surrounding issues then those calling the shots. Pay grade is not necessarily indicative of talent, knowledge or skill, of that I am sure.</p>
<p>Arbitrator Weiler then goes on to say that “Only when these mechanisms prove fruitless may an employee engage in public criticism of his employer without violating his duty of fidelity.”</p>
<p>Interesting don’t you think? Well so how about this ‘fidelity’ or ‘loyalty’?</p>
<p>The act of whistle-blowing seems inherently disloyal&#8230;at least to the employer. But what about the greater good? Public interest as it were.</p>
<p>Ralph Nader in Anatomy of Whistle Blowing, states that the crux of the issue in whistleblowing is figuring out “at what point should an employee resolve that allegiance to society&#8230;”after all, the “just following orders” defence does not cut it as he notes citing the example of the Nuremberg trials. I would tend to agree..and believe there must be the proverbial ‘line in the sand’ that the employee draws when making the decision about what is the greater good&#8230;.fidelity/loyalty to the employer or public interest?</p>
<p>Even as far back as Gartside v.Outram (1856), the common law limitation on fidelity when a wrongdoing has occurred is evident. “&#8230;there is no confidence as to the disclosure of iniquity.”  In this case particular case, the ‘iniquity’ was fraud&#8230;but what else is a sufficient to release one from their implied duty?</p>
<p>Lord Denning in Initial Services Ltd v. Putterill defines the standard as “any misconduct of such nature that it ought in the public interest to be disclosed to others.” But how is public interest defined?</p>
<p>So then I started thinking about what all of this means to Public servants like myself and others like the Customs officers who went to Tom Godfrey of the Sun. As public servants and representative of the Government of Canada, doesn’t the duty of loyalty carry more weight?</p>
<p>After all, did we not all take the oath of secrecy and swear allegiance to the Crown?</p>
<p>In Fraser v. The Treasury Board (1982), Chief Justice Dickson is of the position that whistleblowing can only be justified when a public servant spoke out in the circumstance where the Government was  “engaged in illegal acts, or if it policies jeopardized the life, health or safety of the public servant or others, or if the public servant’s criticism had no impact on his or her ability to perform effectively the duties of a public servant or on the public perception of that ability.”</p>
<p>I&#8217;m sure the 3 officers who spoke to Tom Godfrey of the Sun felt they were justified in their disclosure as they felt it did jeopardize the health and safety of Canadians&#8230;and I’m sure management would disagree. All I would say is that I would speculate that if Customs was releasing potential national security threats without examination CSIS would be all over that in a heart beat and the practice would end.</p>
<p dir="ltr">So then this brings us back to the point the courts make that these type of issues should be handled internally before going to the Press. But perhaps the 3 officers would argue that would amount to be of no use. Even if we had an internal process that would be a good fit, there is no obligation on the part of management to act&#8230;they didn’t in Australia with the Allan Kessing case&#8230;at least until official inquiry reported their findings.</p>
<p dir="ltr">But what about freedom of speech? Surely, the Charter guarantees the freedom to speak our minds? Specifically Part 1 Section 2(b) of the Charter of Rights and Freedoms (1982) states,</p>
<p dir="ltr">“Everyone has the following fundamental freedoms:</p>
<p dir="ltr">(b) freedom of thought, belief, opinion and expression, including freedom of the press and other media of communication;”</p>
<p>Well apparently, previous case law has shown the this right is not absolute. In the Fraser case, Chief Justice Dickson clearly was of the opinion that free speech rights were not absolute but contextual. I.e. libel or slander restrictions. Furthermore, by virtue of being employed by the public service, loyalty to the employer (the government) becomes an ongoing prerequisite of keeping the job. So to publicly criticize the employer would amount to disloyalty. However, Chief Justice Dickson was also of the opinion that loyalty to the Crown and the public interest was of a “higher obligation”.</p>
<p>The result unfortunately in my mind is ambiguity&#8230;and unfortunately there seems to be no set legal standard as to when whistle blowing is acceptable. There is much discussion but no definitive case law or legislation in place.</p>
<p>Finally in in 2007, Parliament passed the Public Service Disclosure Protection Act. The Act created two distinct processes: a disclosure process; and a reprisal complaints process. It also created two new bodies: the Office of the Public Sector Integrity Commissioner (PSIC) and the Public Servants Disclosure Protection Tribunal.</p>
<p>So within the regulatory context, as of 2007, we do now have in Canada this Public Sector Integrity Commissioner. In particular, the role of this office is to promote whistleblowing and protect whistleblowers from negative repercussions in the workplace. The end goal being one of investigating cases of mismanagement in the public sector. According to an announcement by Prime Minister Harper on August 3rd 2007, “the Public Sector Integrity Commissioner is responsible for the administration of the new Act, which protects public servants and Canadians who report wrongdoing in the federal government. The Commissioner will conduct independent reviews of disclosures of wrongdoing in an equitable and timely manner, issue findings to enable organizations to take appropriate remedial action and submit annual and special reports to Parliament.”</p>
<p>Sounds great right? Well, not quite. Ms. Christiane Ouimet was named the first commissioner and for 3 years in a row the office did not have a single report of wrongdoing and she ended up retiring 4 years early after an investigation by the Auditor General Sheila Fraser was underway.</p>
<p>According to the Office of the Attorney General of Canada, “The PSDPA and PSIC exist to provide a means for federal public servants and members of the public to disclose potential wrongdoing in the federal public sector. The PSDPA also protects public servants who make a disclosure, or public servants who cooperate in an investigation, against reprisal.”</p>
<p>The Irony is that PSIC ended up being  the subject of an investigation by the Office of the Auditor General. In December of 2010, the office of the Attorney General of Canada released a report to Parliament on an Audit that was conducted on the PSIC. The audit was a result of a number of complaints against the Commissioner herself Christiane Ouimet.<br />
The findings of the audit were scathing and disturbing,</p>
<p>“&#8230;.the Commissioner’s conduct and actions were inconsistent with the spirit of the Public Servants Disclosure Protection Act, the same Act from which she obtains her mandate. Further, the Values and Ethics Code for the Public Service states that “Public servants shall act at all times in a manner that will bear the closest public scrutiny; an obligation that is not fully discharged by simply acting within the law.” In our view, the Commissioner’s behaviour and actions do not pass the test of public scrutiny and are inappropriate and unacceptable for a public servant—most notably for the Agent of Parliament specifically charged with the responsibility of upholding integrity in the public sector and of protecting public servants from reprisal.”</p>
<p>As I mentioned before, the response to this report was that Ms. Ouimet denied all wrongdoing but ended up retiring and supposedly receiving over 500k in a severance package with a Gag Order. How is it that an agency that represents approximately 400,000 public servants could not find one single case of wrongdoing after reviewing over 200 cases? I smell b.s. and that seems to be what the Auditor General smelled too.</p>
<p>According to the Office of the Auditor General (OAG), operational guidance was not even finalized or implemented for PSIC after 3 years of existing. In September 2010 the OAG interviewed the commissioner who told them that many policies and procedures had been developed. However the OAG found that after reviewing documents provided by the Commissioner “&#8230;.none of them set out procedures for handling disclosures of wrongdoing and complaints of reprisal received under the PSDPA.”</p>
<p>Furthermore, between 2007 and 2009, the OAG found that there were 114 disclosures of wrongdoing and 42 complaints of reprisal but only 3 formal investigations were conducted and “No disclosures of wrongdoing were determined to be founded and no reprisal complaints were referred to the Tribunal.”</p>
<p>The conclusion the OAG arrived at was this,</p>
<p>“During the period covered by our audit, procedures for conducting investigations were not finalized or implemented. We also found that, in many cases, decisions to refuse to investigate, or to dismiss disclosures of wrongdoing and complaints of reprisal were not supported by either the nature of work performed, the documentation on file, or both.”</p>
<p>Aside from the issues with the actual office responsible for administering the Act, there seems to be a number of shortcomings with the Act itself. According to the website belonging to FAIR (<span style="color: #ff0000;"><a href="http://fairwhistleblower.ca/"><span style="color: #ff0000;">Federal Accountability Initiative for Reform</span></a></span>) these short comings are as follows:</p>
<p>1) The scope of the law is very narrow</p>
<ul>
<li>For members of the Armed Forces, CSIS or the RCMP, the protection from reprisals is either limited or non-existent</li>
<li>Government misconduct involving the private sector cannot be investigated properly</li>
<li>The law does not address private sector misconduct at all</li>
</ul>
<p>2) The range of avenues (for seeking investigation and redress) has been restricted rather than expanded</p>
<ul>
<li>All means of access to our normal courts are blocked</li>
<li>There is little protection against bullying and harassment – for any employee</li>
<li>Going public or disclosing to the media is strictly prohibited in most circumstances</li>
</ul>
<p>3) The coverage of wrongdoing excludes most real-life situations</p>
<ul>
<li>Restrictive definition of wrongdoing</li>
<li>Jurisdictional reasons for refusal to deal with disclosures</li>
<li>Other vague and subjective reasons for refusal to deal with disclosures</li>
</ul>
<p>4) The provisions for investigations and corrective action are weak</p>
<ul>
<li>The Commissioner is restricted to a reactive, fragmented approach</li>
<li>There is no reliable mechanism to correct wrongdoing or discipline wrongdoers</li>
</ul>
<p>5) Most complaints of reprisal are likely to be rejected</p>
<ul>
<li>Jurisdictional reasons to reject a complaint of reprisal</li>
<li>Short time limit to file a complaint</li>
<li>Definitional reasons for rejection of a complaint</li>
<li>The Commissioner need not refer any case to the tribunal</li>
<li>Non-government whistleblowers effectively have no protection</li>
</ul>
<p>6) The tribunal is unlikely to protect anyone</p>
<ul>
<li>Near-impossible burden of proof</li>
<li>Lack of legal assistance</li>
<li>No access to courts</li>
<li>Inadequate penalties and remedies</li>
</ul>
<p>7) The entire process is shrouded in impenetrable secrecy</p>
<ul>
<li>Access to Information</li>
<li>Misclassification of documents</li>
<li>Secret hearings</li>
<li>Decisions need not be filed with federal Court</li>
<li>Gag orders</li>
</ul>
<p>8 ) The legal strategy is perverse and ill-conceived</p>
<ul>
<li>The law is unwieldy, complex and costly</li>
<li>OPSIC’s Track Record</li>
<li>Disclosures of wrongdoing</li>
<li>Complaints of reprisal</li>
</ul>
<p>In an article by Julius Melnitzer of the Law Times News titled <span style="color: #ff0000;"><a href="http://www.lawtimesnews.com/201108158611/Headline-News/Canada-ramps-up-whistleblower-enforcement"><span style="color: #ff0000;"><em>Canada Ramps up Whistleblower Enforcement</em></span></a></span> on August 15th 2011, he explains that currently “Section 425.1 of the Criminal Code prohibits employers from retaliating or threatening to take action against employees who provide information to a federal or provincial law enforcement official.” in effect he argues that the result is that the broadest whistleblower protections are in the criminal rather than in the regulatory context.</p>
<p>This may be true, but good luck making that one stick&#8230;and talk about narrow scope of who you can disclose to. So basically in order to have Sec 425.1 protect you, you must disclose information to a law enforcement official at the provincial or federal level.</p>
<p>So as you can see, in the year 2011, it seems Canada still has a long way to go in putting into place legislation that works with an oversight office that actually does its job. I just don’t understand why it’s so difficult when so many other countries have managed to do this. It is my sincere hope that we will one day have these laws and protections in place.</p>
<p>As to my fellow officers that choose to go to the Press, I hope you know what you are doing. I hope you understand your duty of fidelity. I realize that there may not be an internal mechanism that specifically handles these types of issues and that there should be one. One without fear from reprisal. But for now&#8230;all I can say is “pick your battles wisely” and understand you took an oath.</p>
<p>I also hope that one day risk management is applied as a last resort measure; when 100% compliance is a true impossibility. Not because it saves us money, time, or any other resource or because we are too afraid to embrace technology, because we don’t fully understand it or to keep pace with the technology is too expensive.</p>
<p>As for Allan Kessing, currently from what I understand, he is in the process of possibly receiving a pardon as many in Australia view him as a National hero. Also there maybe new information that has come to light that was not shared with the defence that may prove Allan’s wrongful conviction. My heart goes out to Mr. Kessing and the ordeal he has gone through and hope that one day his name will be cleared and some clarity will be reached as to why this was done to him&#8230;and  that the powers that be who decided to prosecute him will face justice one day.</p>
<p>&nbsp;</p>
<p>Thanks for reading this exceptionally long post,</p>
<p>CI</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
</div>
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		<title>Canada Customs Tips for the Holiday Season</title>
		<link>http://www.canadacustomsinfo.com/canada-customs-tips-holiday-season/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=canada-customs-tips-holiday-season</link>
		<comments>http://www.canadacustomsinfo.com/canada-customs-tips-holiday-season/#comments</comments>
		<pubDate>Mon, 14 Nov 2011 19:42:49 +0000</pubDate>
		<dc:creator>C I</dc:creator>
				<category><![CDATA[Canada Custom Forms]]></category>
		<category><![CDATA[Canada Customs Exemptions]]></category>
		<category><![CDATA[Canada Customs Limits]]></category>
		<category><![CDATA[Gifts]]></category>
		<category><![CDATA[Form E24]]></category>
		<category><![CDATA[Form Y38]]></category>
		<category><![CDATA[gift exemption]]></category>

		<guid isPermaLink="false">http://www.canadacustomsinfo.com/?p=353</guid>
		<description><![CDATA[Christmas is around the corner, and many of you will be sending and receiving gifts to and from abroad. Some of you will also be travelling to visit friends and family in other countries. So here are some tips for the holiday season. 1. If your Aunt Hilda wants to send you a gift basket [...]]]></description>
				<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><p>Christmas is around the corner, and many of you will be sending and receiving gifts to and from abroad. Some of you will also be travelling to visit friends and family in other countries. So here are some tips for the holiday season.</p>
<p>1. If your Aunt Hilda wants to send you a gift basket in the mail or via courier from Europe, let her know not to send bottles of alcohol (wine etc), meat products (i.e. sausages) and dairy (i.e. cheese). These items are not allowed and often spoil en route. Also any flammable items such as perfume are also considered non-mailable.</p>
<p>2. If Uncle Hubert wants to send you gift, tell him to declare it as a gift and have him remove tags and wrap it. If your shipment is examined and there is no indication that it is a gift, i.e. no card, no wrapping then the exemption provided by tariff 9816 may not be applied.</p>
<p>3. If Cousin Habib is sending you a care package for Eid, make sure you know what the contents are exactly and how much everything is worth in Canadian dollars. You will have to make a full declaration to Customs as to the contents and the value in order to obtain release of the shipment. Also if you are claiming it is a gift you will need to provide some kind of evidence to have tariff 9816 applied to any of the items. i.e. a letter from your Cousin to that effect.</p>
<p>4. If you travel abroad to visit family or friends for the holiday season and take your brand spanking new Canon digital camera with you, be prepared to show proof of Canadian origin upon your return. This can be done by showing the receipt showing purchased in Canada or by documenting the Camera on Form Y38. Form Y38 can be completed at any inland Customs office or at the airport Customs info counter before you check in. On this form they will document your camera, note the serial number or affix a sticker with a unique number on it. When you return to Canada, and you pass through customs and there is any question just produce the Form Y38 and Bob’s your uncle. <a href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/buddha.jpg"><img class="alignleft size-thumbnail wp-image-354" style="border-width: 2px; border-color: black; border-style: solid;" title="buddha" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/11/buddha-150x150.jpg" alt="" width="150" height="150" /></a></p>
<p>5. If you despise your extended relatives and decide to go away for the Christmas break somewhere warm and exotic like Thailand and you end up coming across a giant carving of a Buddha you really really like, you can have it shipped home. Then upon your return just let the customs officer now that you have goods you purchased abroad that are not accompanying you and are being shipped. The officer can then issue you a form E24 to apply your personal exemption under tariff 9804 and remove whatever amount is remaining when the buddha arrives. i.e. After being in Thailand for a 10 days you return to Canada and you only bring a bottle of scotch with you in your luggage that you bought from the duty free for $50 CAD. So the remaining $700 on your exemption will noted on form E24 and can be taken off whatever you paid for the statue before duty and taxes are assessed.</p>
<p>6. For all you residents of Canada who will be travelling for the holidays be sure to read my post on <a href="”http://www.canadacustomsinfo.com/canada-customs-limits-allowances-or-exemptions-for-personal-goods/”">Canada Customs Limits</a>, especially the part titled 9 Tips with regards to Canada Customs Limits or Allowances with regards to your Personal Exemption. There is also a post on the $60 <a href="”http://www.canadacustomsinfo.com/gift-exemption-tariff-9816/”">gift exemption</a> you might find useful.</p>
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		<title>All about the $60 Gift exemption under Tariff 9816</title>
		<link>http://www.canadacustomsinfo.com/gift-exemption-tariff-9816/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=gift-exemption-tariff-9816</link>
		<comments>http://www.canadacustomsinfo.com/gift-exemption-tariff-9816/#comments</comments>
		<pubDate>Thu, 27 Oct 2011 16:48:46 +0000</pubDate>
		<dc:creator>C I</dc:creator>
				<category><![CDATA[avoiding payment of Canada customs duties and taxes]]></category>
		<category><![CDATA[Canada Customs Allowances]]></category>
		<category><![CDATA[Canada Customs Exemptions]]></category>
		<category><![CDATA[Canada Customs Limits]]></category>
		<category><![CDATA[Gifts]]></category>
		<category><![CDATA[personal exemptions]]></category>
		<category><![CDATA[gift exemption]]></category>
		<category><![CDATA[tariff 9816]]></category>

		<guid isPermaLink="false">http://www.canadacustomsinfo.com/?p=304</guid>
		<description><![CDATA[&#160; With the Xmas season around the corner, Do you know what qualifies as a &#8220;Gift&#8221; for Canada Customs? &#160; &#160; Today&#8217;s topic is one that is commonly misunderstood by the general public and it is to do with the $60 gift exemption under tariff 9816. So here are 8 facts associated to tariff 9816: &#160; [...]]]></description>
				<content:encoded><![CDATA[<!-- Start Shareaholic LikeButtonSetTop Automatic --><!-- End Shareaholic LikeButtonSetTop Automatic --><p>&nbsp;</p>
<p>With the Xmas season around the corner, <strong>Do you know what qualifies as a &#8220;Gift&#8221; for Canada Customs?</strong></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
<p>Today&#8217;s topic is one that is commonly misunderstood by the general public and it is to do with the $60 gift exemption under <span style="color: #ff0000;"><a href="http://www.canadacustomsinfo.com/intro-to-canada-customs-tariff-classification-canada-customs-duty/"><span style="color: #ff0000;">tariff</span></a></span> 9816. So here are 8 facts associated to tariff 9816:</p>
<p>&nbsp;</p>
<p>1. This tariff 9816 applies only to casual donations sent by non-residents of Canada to a  resident of Canada. A common mistake is that some residents of Canada returning from a trip or holiday purchase gifts for friends and family and believe that these items will qualify under 9816. They do not. These types of gifts retired to fall under tariff 9804 to be imported duty and tax-free as part of their <span style="color: #ff0000;"><a href="http://www.canadacustomsinfo.com/canada-customs-limits-allowances-or-exemptions-for-personal-goods/"><span style="color: #ff0000;">personal exemption.</span></a></span></p>
<p>&nbsp;</p>
<p>2. Gifts under tariff 9816 may not be considered advertising matter, or the alcohol or tobacco.</p>
<p>&nbsp;</p>
<p>3. If the value of the gift under tariff 9816 exceeds the $60 amount, then the taxable amount will be reduced by $60. For example, your uncle from Poland brings you a sweater valued at $100 Canadian, then tariff 9816 would be applied by taking off $60 and leaving $40 is the amount <span style="color: #ff0000;"><a href="http://www.canadacustomsinfo.com/canada-customs-duty-and-taxes-and-classification-of-goods-canada-customs-duty/"><span style="color: #ff0000;">duties and taxes</span></a></span> would be applied to.</p>
<p><a title="tariff 9816 - gifts" href="http://www.canadacustomsinfo.com/wp-content/uploads/2011/10/gifts.jpg"><img class="alignleft size-full wp-image-309" style="border-width: 1px; border-color: black; border-style: solid;" title="gifts" src="http://www.canadacustomsinfo.com/wp-content/uploads/2011/10/gifts.jpg" alt="" width="274" height="184" /></a></p>
<p>4. An association, organization, company, or business of any kind does not qualify as eligible recipient under tariff 9816.</p>
<p>&nbsp;</p>
<p>5. In order to qualify under tariff 9816 for duty and tax free importation, no individual item/gift can be valued at more than $60 Canadian, notwithstanding the number of joint recipients. For example, a gift valued at $180 cannot be divided equally by 3 family members.</p>
<p>&nbsp;</p>
<p>6. There are no limits to the number of gifts that can be imported free under tariff 9816 so long as they are under $60 Canadian and for different individual who is a resident of Canada.</p>
<p>&nbsp;</p>
<p>7. In order to qualify for tariff 9816, items should be clearly marked and identified as a gift. For example, they should be a card or gift to be wrapped.</p>
<p>&nbsp;</p>
<p>8. Gifts can be sent by nonresident Canada directly from a third-party such as an online store and qualify for tariff 9816 so long as the <span style="color: #ff0000;"><a href="http://www.canadacustomsinfo.com/how-to-become-a-customs-and-immigration-officer-in-canada-%E2%80%93-a-job-as-a-border-services-officer/"><span style="color: #ff0000;">customs officer</span></a></span> is satisfied that the gift was unsolicited and bona fide.</p>
<p>&nbsp;</p>
<p>9. Lastly, tariff 9816 cannot be combined with the<span style="color: #ff0000;"><a href="http://www.canadacustomsinfo.com/a-basic-guide-to-brokerage-fees-charged-by-couriers/"><span style="color: #ff0000;"> postal imports</span></a></span> remissions order or the <span style="color: #ff0000;"><a href="http://www.canadacustomsinfo.com/a-basic-guide-to-brokerage-fees-charged-by-couriers/"><span style="color: #ff0000;">courier imports</span></a></span> remissions order for free importation for goods valued at not exceeding $20 Canadian.</p>
<p>&nbsp;</p>
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