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How to find a Canada Customs Broker

Quite often I get asked to recommend a Customs Broker. Unfortunately, Due to my position, I cannot recommend any Customs brokers. However, I hope today to be able to help you decide how to select one. Ultimately, it is a personal decision. There are large brokerages and there are small mom & pop style brokers out there.

What is a Customs Broker?  They are someone you authorize to act as your agent and transact business on your behalf…instead of dealing directly with the Customs. As per the CBSA, they can assist with

  • Registering for a Business Number (BN), Importer/Exporter Account
  • Providing assistance in cases involving the Special Import Measures Act (SIMA)
  • Submitting refund/adjustment requests (B2)
  • Preparing release (interim accounting) documentation
  • Preparing final accounting documentation
  • Remitting payment of duties and taxes to the Receiver General of Canada

They provide a lot in the way of services but be aware that while a Customs Broker can help you with the customs clearance process, you are ultimately responsible as the importer of record, and liable for all duties and taxes and any penalties or resulting enforcement action.
Once you select a customs broker, you will need to sign written authorization to allow the broker to represent you.

One option is to hire the broker who represents or already services your supplier. You may be able to receive a preferred rate this way. If you import on a regular basis you can also request a volume discount from many brokerages. I would recommend shopping around and letting them bid on your business if this is the case.
Personally, if I was to look for a licensed broker I would look for one that was a member of the CSCB (Canadian Society of Customs Brokers), was reasonably priced, gave great service and had strong relationships with shippers, freight forwarders, couriers, warehouses and of course Customs.

The CSCB has a great page on their website titled “What is a Customs Brokers and why do you need one?”
linked here
You can also search for a customs broker by name, city or province here
But as always there are a lot to choose from.  Happy Hunting!

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